2 hrs ago
Delhi Customer Claims Zomato Delivery Partner Ate His Dinner
A Delhi customer said his Zomato dinner did not arrive on time.
He ordered food late at night from Khadak Singh Ka Dhaba.
He watched the delivery location on the app and said it stayed in one place for about 40 minutes.
He then went to that location to see what was happening.
He claimed he found two people eating the food he had ordered.
He also said someone told him the order had been sold for Rs 100.
The customer criticized Zomato for giving an unhelpful response.
Zomato asked him to share his order ID so it could investigate.
The story was based on the customer’s claims, and the articles did not report the result of an investigation.
Rishabh Kaushik said he ordered dinner from Khadak Singh Ka Dhaba through Zomato at 10:58 pm.
He claimed the delivery partner’s location stayed unchanged for nearly 40 minutes while the order status continued progressing.
Kaushik said he went to the location and found two people eating what he believed was his dinner.
He alleged that he was told the order had been sold for Rs 100 and criticized Zomato’s customer service.
Zomato Care asked Kaushik to provide his order ID so the complaint could be investigated.
- Who
- Delhi customer Rishabh Kaushik and a Zomato delivery partner are involved in the customer’s account; Zomato Care responded.
- What
- Kaushik claimed he found two people eating his undelivered dinner after tracking the delivery partner’s location.
- Where
- Delhi; the specific location where the delivery partner was shown was not identified.
- When
- He placed the order at 10:58 pm; the delivery location allegedly remained unchanged for nearly 40 minutes.
- Why
- Kaushik investigated because his order had not arrived despite the app indicating that the delivery partner was nearby.
Customer’s allegations
Platform’s response
What happened to the food
Customer’s allegations
Kaushik said he found two people eating the food he had ordered and alleged that the order had been sold for Rs 100.
Platform’s response
Zomato did not publicly confirm the allegation in the reported exchange; Zomato Care requested the order ID for further investigation.
Customer service
Customer’s allegations
Kaushik described Zomato’s response as unhelpful and criticized its customer-service bot.
Platform’s response
Zomato Care responded publicly by asking for information needed to examine the complaint.
Consumer safety
Customer’s allegations
Some users said possible food theft or tampering raised safety concerns and recommended cash or pay-on-delivery options for late-night orders.
Platform’s response
The articles did not report a confirmed finding that the food was tampered with or that cash-on-delivery would prevent such incidents.
Key facts
- Customer
- Rishabh Kaushik
- Platform
- Zomato
- Restaurant
- Khadak Singh Ka Dhaba
- Order time
- 10:58 pm
- Reported delay
- The delivery partner’s icon allegedly stayed at one location for nearly 40 minutes.
- Alleged sale price
- Rs 100
- Company response
- Zomato Care asked for the order ID to investigate the complaint.
Quotes
An online commenter
Social media user commenting on the alleged delivery incident
“This isn't acceptable. If the delivery partner can steal the food, then they can also tamper the food by mixing anything. What about the consumer's safety?”
NDTV
“This is the only reason I choose COD post 10 PM, just for my mental satisfaction.”
NDTV
Rishabh Kaushik
Delhi Zomato customer who reported the alleged incident on X
“Went to track my order and, instead of finding my food, I found the delivery partner's location, and apparently, two people were enjoying my dinner,”
NDTV
Sources
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