7 months ago

Travel Portals Use AI for Simplified Bookings

Travel Portals Use AI for Simplified Bookings
Travel portals roll out AI-based solutions to simplify bookings, drive growth · thehindubusinessline.com

Big travel websites are using smart computer programs called AI to make it easier for people to plan trips.

MakeMyTrip is helping women choose safe places to stay by showing them special information about hotels.

Cleartrip is showing people if flight prices are cheap or expensive compared to usual.

ixigo is using AI to answer customer calls quickly and process refunds faster.

These companies are doing this to grow their business and make customers happier.

More people are traveling in India, and there are now more airports than before.

ixigo got a lot of money from an investor to help them build even better AI tools.

Key facts

Companies
MakeMyTrip, Cleartrip, ixigo
AI Applications
Trip planning, airfare trends, voice support
Domestic Tourism Growth
9.9% CAGR (2011-2024)
Airports in India
163 (2025)
Investment in ixigo
₹1,290 crore from Prosus
Voice Support Efficiency
97% calls answered within 2 minutes
Refund Processing Time
Average 3 hours

Quotes

Rajesh Magow

Co-Founder and Group CEO of MakeMyTrip

“Women are already careful in planning their travel. The usage patterns indicate how thoughtfully they evaluate both stays and travel routes. We are trying to make this trip planning process easier for them leveraging our rich data and AI so that they can take informed decisions.”
thehansindia.com

Sources

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