8 months ago
Flight cancellations: Refund options across platforms and airlines
When flights get cancelled or plans change suddenly, some travel websites and airlines offer special options to help passengers get their money back.
For example, Paytm has a ₹99 feature that lets you cancel your flight and get a full refund of the ticket price, but not the extra fees.
Other sites like ixigo, Cleartrip, and Goibibo have similar options where you pay a little extra when you book your flight to get protection if you need to cancel.
The rules for these refunds are different for each site.
Also, Indian airlines have to give you a full refund if they cancel your flight or change the time too much.
These refunds usually take about a week to process.
So, if your flight is cancelled, you might be able to get your money back depending on how and where you booked it.
Paytm offers a ₹99 opt-in flight cancellation feature for full airfare refunds on select routes.
ixigo provides an optional 'ixigo Assured' feature for cancellation protection and airline fare refunds.
Cleartrip's 'Freedom Fare' allows passengers to cancel bookings and receive a refund of the airline fare under specified conditions.
Goibibo offers a cancellation protection add-on to avoid standard airline cancellation charges on certain flights.
Aviation regulations in India require airlines to offer full refunds for carrier-cancelled flights or rescheduled flights that passengers do not accept.
- Who
- Passengers affected by flight disruptions and last-minute plan changes
- What
- Online booking platforms and airlines offering cancellation protection options for refunds
- Where
- India, across various online booking platforms and airlines
- When
- Currently, as flight disruptions continue to affect travel plans
- Why
- To provide flexibility and financial protection to passengers in case of cancellations
Key facts
- Paytm Cancellation Feature
- ₹99 opt-in flight cancellation for full airfare refund
- ixigo Assured
- Optional cancellation protection for airline fare refund
- Cleartrip Freedom Fare
- Flexible fare option with cancellation protection
- Goibibo Cancellation Protection
- Add-on to cancel bookings without standard airline charges
- Aviation Regulations
- Airlines must offer full refunds for carrier-cancelled flights
- Refund Timeline
- Typically within seven working days for online bookings




