1 week ago
Subko Apologises After Bengaluru Customer Finds Body-Shaming Receipt
A customer visited a Subko café in Bengaluru and ordered food.
When he checked his receipt, he saw that his name had been replaced with a description of his body and clothing.
He felt embarrassed and said the description was body-shaming.
He shared photographs and his experience on Reddit.
Many people online criticised the café and supported the customer.
Subko said an employee had knowingly entered the description.
The company said fat-shaming is wrong and apologised to the customer.
It also said it took strong disciplinary action and would change how staff record customer details.
A Bengaluru customer said Subko replaced his name on a receipt with “Little fat black shirt.”
The customer described the wording as deliberate body-shaming and said dignity should apply equally to men and women.
The incident occurred at Subko The Craftery in Koramangala and was shared on Reddit.
Subko acknowledged that an employee knowingly identified the customer by body type instead of using his name.
The coffee brand apologised, announced disciplinary action and said it would revise customer-identification procedures.
- Who
- A Bengaluru customer, a Subko employee and Subko management were involved.
- What
- The customer’s name was replaced on a printed receipt with “Little fat black shirt.”
- Where
- Subko The Craftery in Koramangala, Bengaluru.
- When
- The articles do not specify when the café visit occurred; Subko responded after the customer’s Reddit post.
- Why
- The customer said the description was deliberately humiliating, while Subko said the employee was unequivocally wrong and that accountability was necessary.
Key facts
- Company
- Subko, a Mumbai-based coffee brand
- Outlet
- Subko The Craftery, Koramangala, Bengaluru
- Receipt wording
- “Little fat black shirt”
- Customer complaint
- The customer said his name was replaced by a body-shaming description.
- Online platform
- The customer shared the incident on Reddit.
- Company response
- Subko issued a public apology through its official Instagram account.
- Announced changes
- Subko said it took disciplinary action and would review how customer details are recorded and address the incident during staff induction.
Quotes
The Bengaluru customer
Customer who reported the receipt incident on Reddit
“I went to Subko The Craftery, ordered my food, paid my bill, and later looked at the receipt. Under Customer Detail, instead of my name, I found: ‘Little fat black shirt.’ Yes. That was apparently enough to identify me.”
freepressjournal.in
“What makes this worse is that someone had to consciously type that into their system. Someone looked at a customer and reduced him to ‘fat’ because apparently basic dignity wasn’t part of the service.”
livemint.com
Sources
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