1 month ago
Kerala Consumer Court Orders ₹8,359 Refund for Wrong Earbuds
A man named Santhosh from Kerala ordered a pair of WeCool earbuds online and paid ₹359.
He received boAt earbuds instead.
He told the online store, but they never responded.
The Kerala consumer court said the store did a bad job and ordered it to give him his money back plus extra compensation.
Santhosh got a total of ₹8,359 back.
The court also said the store must pay interest if it doesn't follow the order.
This case shows that online shops must deliver what customers order and fix mistakes quickly.
Kerala consumer commission ruled that VLE Bazaar delivered boAt earbuds instead of the ordered WeCool model.
The buyer, Santhosh, paid ₹359 for the earbuds and received the wrong brand on April 30, 2025.
VLE Bazaar failed to appear in the proceedings, leading the court to find it guilty of deficient service.
The court ordered a refund of ₹359 plus ₹5,000 compensation for mental agony and ₹3,000 for litigation costs.
Total relief awarded to the complainant was ₹8,359, with interest payable if the order is not complied with.
- Who
- Santhosh, a Kerala resident, and VLE Bazaar, a Gurugram-based online marketplace
- What
- Wrong brand earbuds were delivered, leading to a consumer court ruling
- Where
- Kerala, India
- When
- Order placed on April 14, 2025; delivery on April 30, 2025; ruling on July 14, 2025
- Why
- Delivery of incorrect product and failure to resolve the complaint
Key facts
- Buyer
- Santhosh
- Seller
- VLE Bazaar
- Order Date
- April 14, 2025
- Delivery Date
- April 30, 2025
- Refund Amount
- ₹359
- Compensation
- ₹8,000
- Total Relief
- ₹8,359
- Court
- Kerala Consumer Commission
Quotes
Commission bench
Judges of the Kerala Consumer Court
“The intentional non-appearance of the opposite party (VLE Bazaar) and non-participation in the proceedings of the Commission even after receiving the notice… clearly shows that the opposite party has nothing to offer against the allegations of the complaint.”
businesstoday.in
“The statements of the complainant need not be disbelieved… he had received a wrong product instead of the one ordered and the opposite party had not taken back the wrong product in the absence of any contrary evidence.”
businesstoday.in
Sources
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