8 months ago

AI Pricing Strategies Squeeze Consumer Wallets

AI Pricing Strategies Squeeze Consumer Wallets
How companies are using AI to squeeze more from your wallet · livemint.com

Companies are using AI to set prices for things like airline tickets, groceries, and online shopping.

AI looks at what you buy and how you shop to decide what price to show you.

This can mean some people pay more than others for the same thing.

Some companies say they use AI to give better deals, but studies show it might actually make prices go up for everyone.

There are new rules in some places to make companies tell people if they're using AI to set prices, but it's still not clear how well these rules will work.

AI is getting smarter and will probably be used even more in the future to decide prices.

Key facts

AI Applications
Dynamic pricing, personalized offers, revenue management
Industries Using AI
Airlines, retail, e-commerce, cruise lines
AI Impact
Potential price increases, personalized pricing, revenue growth
Regulatory Actions
New York law on algorithmic pricing disclosure, EU and UK probes
Consumer Concerns
Price discrimination, lack of transparency, potential for higher prices

Quotes

Jason Liberty

CEO of Royal Caribbean

“Our AI tools are getting smarter and smarter so that we’re able to curate what is relevant to that consumer.”
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“I think what’s most important is that it’s done in a noncreepy way.”
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Adam Wright

IDC research manager

“Consumer data isn’t just fueling personalization; it’s redefining pricing. With AI tools mining billions of data points in real time, prices can now better reflect demand, loyalty, and context, which creates a new frontier in dynamic pricing.”
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Samuel Levine

Former director of the Federal Trade Commission’s Bureau of Consumer Protection in the Biden administration

“The way this is being pitched to investors is that, through hyperpersonalization, companies will be able to significantly raise revenue and margins—that they’ll be able to charge the maximum each consumer is willing to pay.”
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Param Singh

Carnegie Mellon University business professor

“When algorithms personalize how products are ranked for each user, they tend to learn to charge higher prices overall.”
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Andy Jassy

CEO of Amazon

“Customers using Amazon’s AI-powered Rufus tool are 60% more likely to make a purchase.”
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Chuck Schumer

Senate Minority Leader

“Companies like Instacart are using artificial intelligence to rip off consumers by charging different shoppers different prices for the same exact items.”
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Letitia James

New York Attorney General

“Algorithmic pricing allows companies to charge some consumers more than others depending on factors like their location, income, and previous shopping habits.”
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Stephanie Martz

General counsel of the National Retail Foundation

“What our members do for the most part, which is to tailor promotions…is something that is not only benign but helpful.”
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Sources

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