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Sony Bravia Warranty Dispute Escalates Into ₹5 Crore Legal Fight
Laxmi Kant Tiwari bought an expensive Sony Bravia television in 2024.
In July 2026, lines appeared on its screen while the television was still under warranty.
Sony said the television had external damage and would not repair it for free.
Tiwari disagreed and wrote about the problem on a website.
Sony’s lawyers then sent him a notice seeking ₹5 crore, an apology and removal of his posts.
Tiwari says Sony has not shown him a technical report or a photograph proving the alleged damage.
He has refused to remove his material.
His complaint is still waiting to be decided.
Many people online are supporting him and using #SorryBravia.
Mumbai consumer Laxmi Kant Tiwari says his ₹1,50,031 Sony Bravia K-55XR70 developed vertical lines 22 months into a three-year warranty.
Sony attributed the problem to “external damage” and refused a free repair, according to Tiwari’s account.
After Tiwari documented the dispute online, Sony’s lawyers sent a six-page notice demanding deletion of the material, an apology and ₹5 crore in damages.
Tiwari has refused the demands, while his consumer complaint filed in Mumbai remains pending.
The hashtag #SorryBravia has spread across X and Reddit, and right-to-repair YouTuber Louis Rossmann has featured the case.
- Who
- Mumbai consumer Laxmi Kant Tiwari and Sony are involved; lawyer Louis Rossmann has also highlighted the dispute.
- What
- A warranty disagreement over a Sony Bravia television escalated after Sony’s lawyers sent Tiwari a ₹5 crore legal notice.
- Where
- The dispute concerns a consumer complaint filed in Mumbai and has spread across X, Reddit and Tiwari’s website.
- When
- Tiwari bought the television on September 20, 2024; vertical lines appeared on July 2, 2026; the notice was sent on September 1, 2026.
- Why
- Sony attributed the screen failure to external damage, while Tiwari says the television failed during its warranty period and disputes Sony’s position.
Tiwari’s account
Sony’s stated position
Cause of the screen failure
Tiwari’s account
Tiwari says vertical lines appeared while the television was still covered by its three-year warranty and says Sony has not provided technical evidence showing external damage.
Sony’s stated position
Sony attributed the failure to “external damage” and refused to provide a free repair, according to the article.
Online documentation
Tiwari’s account
Tiwari documented the warranty dispute online and has refused Sony’s demand to delete the material and apologize.
Sony’s stated position
Sony’s lawyers demanded that Tiwari remove the material, apologize and pay ₹5 crore, warning of possible civil and criminal action.
Public reaction
Tiwari’s account
Tiwari and many users say the legal response was disproportionate; #SorryBravia has trended on X and Reddit.
Sony’s stated position
The article reports Sony’s legal demands but does not include a direct public response from Sony India beyond the notice described.
Key facts
- Consumer
- Laxmi Kant Tiwari
- Television
- Sony Bravia K-55XR70
- Purchase price
- ₹1,50,031
- Warranty
- Three years
- Reported failure
- Vertical lines appeared on July 2, 2026, about 22 months after purchase.
- Legal notice
- Six pages; sent September 1, 2026; demands included deletion of material, an apology and ₹5 crore in damages.
- Complaint status
- Tiwari’s consumer complaint filed in Mumbai remains pending.
Quotes
Laxmi Kant Tiwari
Mumbai consumer disputing Sony’s handling of his Bravia television warranty claim
“learn the Streisand effect”
news18.com
Sources
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