7 hrs ago
Andhra Pradesh Opens 24-Hour Control Room for Transport Portal Glitches
Andhra Pradesh has opened a phone and WhatsApp help desk that is available all day and night.
It is for people having trouble with online vehicle and driving licence services.
The helpline number is 92816 07001.
The state is working with national agencies to fix problems with the websites.
Some people can upload other documents if their Aadhaar details do not match their driving licence records.
Owners of older vehicles may need to ask their local transport office to update HSRP details.
New HSRP plates can be arranged through authorised vehicle dealers.
People can also take the learner’s licence test from home.
By October 8, 2,620 people had passed that test and 138 had failed.
Andhra Pradesh’s Transport department established a 24-hour control room for problems with VAHAN and SARATHI Parivahan services.
People can submit complaints by phone or WhatsApp using helpline 92816 07001.
The department is working with the National Informatics Centre and the Union transport ministry on technical issues, including slow servers and document-matching problems.
The minister said the difficulty selecting an RTA office for vehicle ownership transfers had been resolved.
Since home learner’s licence testing began on September 27, 2,620 people had passed and 138 had failed by October 8.
- Who
- Andhra Pradesh Transport department and Transport Minister Mandipalli Ramprasad Reddy.
- What
- A 24-hour control room has been set up to handle problems with online transport services.
- Where
- Andhra Pradesh, India.
- When
- The control room was announced on Friday; home learner’s licence testing began September 27, with results reported through October 8.
- Why
- To help people resolve technical difficulties accessing online transport services.
Service users’ difficulties
Department’s response
Online portal glitches
Service users’ difficulties
Applicants have faced issues including slow server responses, Aadhaar and driving licence detail mismatches, and difficulty using some portal functions.
Department’s response
The department has established a round-the-clock control room and is coordinating with national agencies to identify and resolve technical problems.
Vehicle records and HSRP details
Service users’ difficulties
Some older vehicles’ HSRP details may not appear on the VAHAN portal, complicating fitness procedures.
Department’s response
The minister advised owners to have records updated through their respective RTOs and to contact authorised dealers for new HSRP plates.
Key facts
- Control room availability
- 24 hours
- Helpline
- 92816 07001; complaints accepted by phone and WhatsApp
- Portals
- VAHAN and SARATHI Parivahan
- Agencies involved
- National Informatics Centre and the Ministry of Road Transport and Highways
- Home learner’s licence test introduced
- September 27
- Home test results by October 8
- 2,620 passed; 138 failed
- Resolved issue
- Selecting the concerned RTA office during vehicle ownership transfers
Sources
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