1 hr ago
Lufthansa Apologises After ‘Magic’ Remark Over Delayed Passenger Payment
A passenger said Lufthansa had approved a payment but had not sent it for months.
The passenger asked the airline to finish the payment and answer emails.
They also shared the complaint publicly on X. Lufthansa said it had already answered the passenger privately several times.
The airline then used the word “magically” when discussing whether another public question would change its response.
The passenger said they wanted the payment processed, not a magic answer.
Many people criticised the airline’s wording.
Lufthansa apologised and said it would try to resolve the matter quickly.
A passenger publicly questioned Lufthansa about a payment they said had been approved months earlier.
The customer asked the airline to respond to emails and process case C-999983-G1X8.
Lufthansa said it had already replied several times through direct messages on social media.
The airline initially said its response would not “magically change” because the question was repeated on X.
Lufthansa later apologised, acknowledged the response was inappropriate, and said it was working to speed up the payment.
- Who
- Lufthansa and a passenger using the X handle @AQululu66418.
- What
- A public dispute followed the passenger’s demand for a long-pending payment and Lufthansa’s initial “magically change” response.
- Where
- The dispute took place publicly on X, with Lufthansa referring to earlier direct messages on social media.
- When
- The payment was alleged to have been approved months earlier; the airline later apologised after the public exchange.
- Why
- The passenger wanted Lufthansa to process the payment, respond to emails, and advance case C-999983-G1X8.
Passenger’s account
Lufthansa’s response
Payment and communication
Passenger’s account
The passenger said the payment had already been approved and urged Lufthansa to process it, answer emails, and stop discussing the matter publicly.
Lufthansa’s response
Lufthansa said it had already responded several times through direct messages and later said it was doing everything possible to accelerate the process.
Public response
Passenger’s account
The passenger objected to the airline’s “magic” wording and said they wanted action rather than another response.
Lufthansa’s response
Lufthansa apologised for its earlier reply, acknowledged that it was not how passengers should be treated, and promised to respond as soon as possible.
Key facts
- Airline
- Lufthansa
- Customer handle
- @AQululu66418
- Case number
- C-999983-G1X8
- Payment status claimed by passenger
- Approved but still pending for months
- Initial airline response
- Lufthansa said its response would not “magically change” because the question was repeated on X.
- Later airline response
- Lufthansa apologised, acknowledged the response was inappropriate, and said it was working to speed up the process.
Quotes
Lufthansa
Airline responding to the customer’s criticism on social media
“We sincerely apologise for our last reply to you - this is not the way we treat our passengers”
freepressjournal.in
Sources
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