8 hrs ago
Uber Support’s ‘Potato’ Test Reply Sparks Internet Reactions
A customer wanted to know if a real person was answering Uber Support messages.
They asked Uber Support to say “potato” if at least one worker was human.
Uber Support did not say “potato.”
Instead, it sent a formal message about being unable to give a refund.
The customer thought the message sounded like it was written by a computer.
Many people online joked about the reply and compared it to living in “the Matrix.”
KFC joined the conversation by replying “potato.”
The post received more than 4.1 million views, but the claims were not independently verified.
Darian Mathison asked Uber Support to say “potato” if any team member was human.
Uber Support instead sent a formal message saying it could not issue a refund.
Mathison said the polished response appeared to be an automated, copied-and-pasted reply.
The exchange received more than 4.1 million views and prompted sarcastic online reactions.
KFC and other users joined the discussion, while News18 said the claims were not independently verified.
- Who
- Darian Mathison, Uber Support, and online commenters, with KFC also joining the discussion.
- What
- A customer asked Uber Support to say “potato” if a human was answering; Uber Support sent a formal refund-related response instead.
- Where
- In an online exchange involving the Uber Support account.
- When
- The exchange occurred on September 2, 2026, and the report was published September 4, 2026.
- Why
- Mathison wanted to test whether a human was handling Uber customer-support messages.
Key facts
- Customer
- Darian Mathison
- Account involved
- Uber Support
- Test phrase
- “Potato”
- Support response
- Uber Support said it could not process a refund after reviewing the account and transaction history.
- Online reach
- The post received more than 4.1 million views.
- Additional brand response
- KFC replied “potato” during the online discussion.
- Verification status
- News18 said the claims in the user-generated post had not been independently verified.
Quotes
Darian Mathison
Uber customer who challenged the company’s support account on social media
“Wow love the ai use literally the same response copy and pasted @Uber_Support.”
news18.com
“Say potato if a single one of you is human @Uber_Support.”
news18.com
Uber Support
Uber’s customer-support account
“After a thorough review of your details, account, and transaction history, we are unable to process a refund for this order. We truly apologise for the disappointment and inconvenience this resolution causes.”
news18.com
Sources
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