6 days ago
Mary Poppins Costume Order Swapped for Kim Jong Un Outfit
A family bought a Mary Poppins costume for a school parade.
Instead, a costume showing Kim Jong Un arrived.
The costume looked like a black military uniform.
The girl was upset because her parade was coming soon.
The family contacted the costume company for help.
The company said workers had accidentally switched two address labels.
It quickly prepared a new Mary Poppins costume for delivery.
People online joked about the surprising mistake and the other customer possibly receiving the wrong costume.
A Melbourne family ordered a Mary Poppins costume for their 10-year-old daughter’s Book Week parade.
The online retailer instead delivered a black military-style Kim Jong Un costume.
The mix-up left the girl disappointed shortly before her Friday school event.
Costumebox.com.au said warehouse workers accidentally switched two address labels.
The company sent a replacement Mary Poppins costume by Australia Post Express Post and expected it to arrive in time.
- Who
- A Melbourne family, Costumebox.com.au, and another customer who ordered a Kim Jong Un costume.
- What
- A Mary Poppins costume was mistakenly exchanged for a Kim Jong Un costume during shipping.
- Where
- The order involved a Melbourne family and the company’s warehouse and delivery network in Australia.
- When
- The mistake was reported before the daughter’s Friday Book Week parade; the company responded the same morning.
- Why
- Costumebox.com.au said two warehouse address labels were accidentally switched.
Family and Customer View
Company View
Responsibility for the wrong costume
Family and Customer View
The family said the company sent the wrong costume and sought a refund and a correct outfit before the child’s school event.
Company View
Costumebox.com.au described the incident as a simple but regrettable human error caused by two warehouse labels being switched.
Fixing the problem
Family and Customer View
The family needed a Mary Poppins costume quickly because the girl’s parade was scheduled for Friday.
Company View
The company said it prepared a replacement by 9:35 a.m. and sent it on the first Australia Post Express Post truck, expecting delivery the next day.
Key facts
- Ordered costume
- Mary Poppins outfit for a 10-year-old girl
- Costume received
- Black military-style Kim Jong Un costume
- Event
- Book Week parade on Friday
- Location
- Melbourne, Australia
- Company explanation
- Two warehouse address labels were accidentally switched
- Replacement delivery
- A new Mary Poppins costume was sent by Australia Post Express Post
- Public reaction
- Hundreds of social media users commented, many making jokes about the mix-up
Quotes
The girl's parent
Parent who contacted the costume company about the mistaken order
“The Mary Poppins customer contacted us at 6:00 am this morning, we responded to her at 9.05 am, and a new Mary Poppins costume was picked and packed by 9.35 am, ready to go out on the first truck today by Australia Post Express Post”
NDTV
“You sent me the wrong costume! My daughter needed the Mary Poppins costume for book week, and you sent me a Kim Jong-un costume!”
NDTV
Jacqueline Felgate
Australian television and radio presenter who shared the incident on Instagram
“A costume company has sent a Melbourne family a Kim Jong Un costume instead of the ordered Mary Poppins one. The 10-year-old has her parade on Friday - does anyone know where she can get a Mary one in time?”
NDTV
Sources
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