3 weeks ago
Man wins Rs 35,000 after two-year wait for gold bangles
A man in India gave his two old gold bracelets to a jewellery shop.
He wanted the shop to melt the gold and make him a new, bigger pair.
The shop promised to finish the work in two months.
But two years went by and the man still did not get his bracelets back.
So he went to a special consumer court that helps people treated unfairly by shops.
The shop said it never received the gold, but the man had a receipt.
The court believed the man and told the shop to return his 32 grams of gold.
The shop also has to pay him Rs 25,000 for the trouble and Rs 10,000 for court costs.
The court said keeping someone's gold without giving it back is a very unfair thing to do.
The shop must give the gold back within 60 days.
The Kangra District Consumer Disputes Redressal Commission ordered Kapoor Jewellers to return 32 grams of gold to complainant Raj Kumar within 60 days.
The commission also directed payment of Rs 25,000 as compensation and Rs 10,000 towards litigation costs.
Raj Kumar had handed over two old gold kadas weighing 32 grams on September 1, 2023, to be melted into a new 40-gram pair promised within two months.
Mohit Kapoor and Meena Kumari, who took over the business after Sanjay Kapoor's death in 2024, denied receiving the gold, but the commission said the receipt produced by the complainant made their defence "fall flat".
The commission held the retention of gold without delivering ornaments or returning raw material to be a gross deficiency in service and unfair trade practice, noting other complaints against the jeweller.
- Who
- Raj Kumar, the complainant; the Kangra District Consumer Disputes Redressal Commission; and Mohit Kapoor, Meena Kumari and Om Parkash of Kapoor Jewellers.
- What
- The consumer commission ordered the return of 32 grams of gold plus Rs 25,000 compensation and Rs 10,000 litigation costs for failing to deliver new gold bangles.
- Where
- Paprola, Kangra district, Himachal Pradesh.
- When
- The gold was handed over on September 1, 2023, and the commission passed its order on August 3 (year not stated in the article).
- Why
- Because the jeweller retained the complainant's gold without delivering the promised new kadas or returning the raw material, which the commission called a gross deficiency in service and unfair trade practice.
Complainant's Case (upheld by Commission)
Jewellers' Defence (rejected)
Whether gold was received
Complainant's Case (upheld by Commission)
Raj Kumar produced a receipt showing he handed over 32 grams of gold to M/s Kapoor Jewellers on September 1, 2023, for making new 40-gram kadas.
Jewellers' Defence (rejected)
Mohit and Meena denied receiving any gold ornaments or issuing an estimate or receipt, claiming any transaction was personal to Om Parkash.
Liability of family members
Complainant's Case (upheld by Commission)
As Sanjay Kapoor's legal heirs who took over business operations, Mohit and Meena — and brother Om Parkash — bear collective liability for the family-run business.
Jewellers' Defence (rejected)
Om Parkash said he had worked with the Himachal Khadi Mandal since 1993 and had no connection with his deceased brother's jewellery business.
Key facts
- Complainant
- Raj Kumar
- Respondents
- Mohit Kapoor, Meena Kumari and Om Parkash (Kapoor Jewellers, Paprola)
- Forum
- Kangra District Consumer Disputes Redressal Commission
- Gold involved
- 32 grams handed over; new kadas were to weigh 40 grams
- Compensation
- Rs 25,000
- Litigation costs
- Rs 10,000
- Order date
- August 3
- Return deadline
- Within 60 days of receiving the order copy
Quotes
President Hemanshu Mishra, Kangra District Consumer Disputes Redressal Commission
Commission chairman overseeing the case
“"The retention of the complainant’s gold without delivering the promised ornaments or returning the raw material amounts to a gross deficiency in service and unfair trade practice."”
indianexpress.com
Sources
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