Kerala consumer commission orders nursing agency to pay Rs 24,000

A lady named Sindhu Paul paid a home nursing agency to look after her old mother, who was sick and could not get out of bed.

She paid the agency Rs 20,000 for every 28 days a nurse took care of her mother.

In February 2025, after about six months, the nurse stopped coming without telling anybody.

Sindhu called the agency many times and asked them to send a new nurse.

The agency kept saying someone would come soon, but nobody ever came.

This left the bedridden mother without anyone to care for her.

Sindhu complained to a consumer court in Thrissur, Kerala, which looks into complaints about unfair services.

The court said the agency had failed badly because it took money but did not make sure care continued.

It ordered the agency to return Rs 4,000 and pay Rs 20,000 for the trouble caused, within 45 days.

The court's message is simple: when you pay for care, the company must make sure the patient is never left alone.