1 week ago

Railway Board Orders Stronger IRCTC Catering Monitoring Systems

Railway officials reviewed how train food services are checked and improved.

Satish Kumar visited the IRCTC War Room to examine these systems.

The officials want passengers to report problems more easily through Rail Madad.

They also want complaints to be followed up more carefully.

More cameras will be added to watch railway kitchens, including places where ingredients are stored.

A kitchen in Anantapur was found to need improvement.

Officials will closely review how rotis and parathas are prepared.

Inspection agencies that do poor work may face action.

Computer systems that detect problems such as rodents or cockroaches must lead to warnings and fixes.

Key facts

Reviewer: Satish Kumar, Chairman and Chief Executive Officer of the Railway Board
Review location: IRCTC office
Feedback system: Rail Madad is to be further automated and complaints monitored more closely.
Kitchen monitoring: Additional cameras are planned for raw-material storage areas, including a PTZ camera.
Identified kitchen: A kitchen at Anantapur in South Central Railway was noted to require improvement.
Food preparation focus: The preparation of roti and paratha will undergo a comprehensive review.
Inspection action: Consistently ineffective third-party inspection agencies may face review or delisting.
AI monitoring: AI alerts concerning rodents, cockroaches and other deficiencies are to be followed by warnings and deterrent action.

freepressjournal.in · 1 week ago