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Fusion CX Targets AI Growth Ahead of October IPO
Fusion CX provides services that help other companies work with their customers.
It is investing in services and infrastructure that support artificial intelligence.
These services now make up 10% of its turnover, and the company expects that share to reach 25% in 12 to 18 months.
Its AI work includes preparing pictures and videos for AI systems and helping robotics companies remotely monitor equipment.
The company says this expansion is creating demand for specialized jobs, including AI trainers and data operations specialists.
Fusion CX reported turnover of Rs 1,818.13 crore for fiscal 2025–26.
It plans to seek Rs 800–1,000 crore through an IPO in October.
The company says it aims to keep growing through its existing business, acquisitions and AI-enabled services.
Fusion CX expects AI-enabled services to rise from 10% to 25% of turnover within 12–18 months.
The company reported turnover of Rs 1,818.13 crore in fiscal 2025–26 and plans an IPO in October to raise Rs 800–1,000 crore.
Co-founder and managing director Kishore Saraogi said Fusion CX has invested in AI data infrastructure and related services.
Its AI work includes labeling image and video data and supporting robotics firms with remote tele-operation and fleet monitoring.
Fusion CX reported nearly 28% CAGR over three years, operates 40 delivery centres in 13 countries and has completed 16 acquisitions since 2008–09.
- Who
- Fusion CX, a customer experience firm, and its co-founder and managing director Kishore Saraogi.
- What
- The company expects AI-enabled services to account for 25% of turnover within 12–18 months and is preparing an IPO to raise Rs 800–1,000 crore.
- Where
- Fusion CX operates 40 delivery centres across 13 countries; its revenue is primarily from North America.
- When
- The IPO is planned for October; the AI-services target is for the next 12–18 months. The article does not specify the year for October.
- Why
- The company is expanding AI-enabled services as a growth area and plans to raise capital through an IPO.
Key facts
- AI-enabled services share
- Currently 10% of turnover; expected to reach 25% within 12–18 months.
- Reported turnover
- Rs 1,818.13 crore in fiscal 2025–26.
- IPO plan
- A planned October IPO targeting Rs 800–1,000 crore.
- Growth rate
- Nearly 28% CAGR over the last three years.
- Operating footprint
- 40 delivery centres across 13 countries.
- Revenue mix by region
- About 85% North America, 10% India, and 5% Europe and the UK.
- Acquisitions
- 16 acquisitions completed since 2008–09.
Quotes
Kishore Saraogi
Co-founder and managing director of Fusion CX
“There is a lot of investment that has gone into AI data infrastructure globally… setting up physical infrastructure and on LLMs. However, there is a huge gap when it comes to data that is required for AI models to work. That is the segment we have been working on.”
rediff.com
Sources
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