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India Post Modernises Services While Preserving Its Human Touch
India Post is adding more technology to its services.
Telangana postal chief D.S.V.R. Murthy said it will still keep its large network of post offices and focus on connecting people.
The department is introducing systems such as APT 2.0 and a digital address code called DIGIPIN.
Post offices in Telangana also help people with passport and Aadhaar services.
They deliver monthly pensions to about 20 lakh people.
They also collect some self-help group loan repayments and deliver prasadam to devotees.
National Postal Week will be observed from October 9 to 15.
A letter-writing competition was held as part of the celebrations.
Telangana Circle Chief Postmaster General D.S.V.R. Murthy described India Post as becoming more technology-enabled and citizen-focused while retaining its physical network.
The department will observe National Postal Week from October 9 to 15.
Murthy cited APT 2.0 and DIGIPIN, a 10-character digital address reference developed with IIT Hyderabad and the National Remote Sensing Centre.
Telangana’s 14 Post Office Passport Seva Kendras and 263 Aadhaar centres reported millions of service transactions across the stated periods.
India Post also distributes Cheyutha pensions to about 20 lakh beneficiaries monthly and supports loan repayments and delivery of prasadam.
- Who
- Telangana Circle Chief Postmaster General D.S.V.R. Murthy spoke about India Post’s services and technology changes.
- What
- India Post is modernising its services while retaining its physical network and personal connections.
- Where
- Dak Sadan, Hyderabad, Telangana.
- When
- Murthy spoke on Friday at an event marking World Post Day; National Postal Week is scheduled for October 9–15.
- Why
- To adapt postal services to changing communication needs while continuing to connect people and deliver essential services.
Traditional Personal Connection
Technology-Enabled Services
Modernisation and continuity
Traditional Personal Connection
Murthy said personal connections remain important even as communication methods change.
Technology-Enabled Services
India Post is adopting digital systems such as APT 2.0 and DIGIPIN and expanding technology-driven services.
Key facts
- Digital platform
- APT 2.0 is described as an indigenously developed technology platform.
- DIGIPIN
- A standardised 10-character geocoded digital address reference.
- DIGIPIN collaborators
- IIT Hyderabad and the National Remote Sensing Centre of ISRO.
- Passport services
- 14 Post Office Passport Seva Kendras in Telangana recorded 1,66,478 transactions in 2025–26 and 87,100 up to September 2026.
- Aadhaar services
- Telangana’s 263 Aadhaar centres recorded 4,75,592 transactions in 2025–26 and 3,17,146 up to September.
- Pension disbursement
- About 20 lakh Cheyutha pension beneficiaries receive monthly disbursements totalling approximately ₹500 crore.
- National Postal Week
- Scheduled for October 9 to 15.
Sources
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