9 hrs ago
UP Consumer Commission Orders Relief After Phone Bursts in Pocket
A man said his phone burst while it was in his pocket.
He said the incident hurt his thumb.
He had bought the phone in 2020 and said it had started getting hot.
The consumer commission considered his complaint.
It said the complaint had not been rebutted and found the phone defective.
The commission ordered the manufacturer and the shop to replace the phone or refund its cost.
It also ordered them to pay compensation and the costs of taking the case to court.
A man said his mobile phone burst inside his pocket in 2023 and injured his thumb.
He said he bought the phone for Rs 29,500 in 2020 and later complained that it was heating up.
The Uttar Pradesh consumer commission found the phone defective and ruled that service was deficient, noting there was no rebuttal to the complainant’s pleadings.
The commission directed the manufacturer and local electronics retailer to replace the phone or refund its cost.
It also ordered Rs 36,139 in compensation and Rs 5,000 for litigation expenses.
- Who
- A mobile phone owner, the phone manufacturer, a local electronics retailer, and the consumer commission led by President Hasnain Qureshi and member Purnima Singh Rajpoot.
- What
- The commission ordered the manufacturer and retailer to replace the phone or refund its cost, and to pay compensation and litigation expenses.
- Where
- Uttar Pradesh, India.
- When
- The phone allegedly burst in 2023; the man said he bought it in 2020. The commission issued its order recently, according to the article.
- Why
- The commission found the phone defective and service deficient after noting that the complainant’s pleadings had not been rebutted.
Key facts
- Phone purchase price
- Rs 29,500
- Purchase year
- 2020
- Reported incident
- The phone allegedly burst in the complainant’s pocket in 2023 and injured his thumb.
- Remedy ordered
- Replace the phone or refund its cost.
- Compensation
- Rs 36,139
- Litigation expenses
- Rs 5,000
- Commission members named
- President Hasnain Qureshi and member Purnima Singh Rajpoot
Quotes
Consumer commission order
Finding stated in the consumer commission’s order.
“As there is no rebuttal of the pleadings of the complainant and therefore it is held that the mobile set was defective and there was deficiency in service.”
indianexpress.com
Sources
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