7 months ago
Freshworks Expands AI for Enterprise Efficiency
Freshworks is a company that makes software for big businesses.
Their CEO, Dennis Woodside, talked about how they are using AI to help their customers.
AI is helping with things like customer support and IT work, making these tasks faster and easier.
This lets people focus on more important jobs.
Freshworks has over 75,000 customers, and more than 6,000 of them are using AI tools.
These tools can handle a lot of questions, so people don't have to.
This makes customers happier and helps the company make more money.
Freshworks is also aiming to make even more money in the next few years by using more AI.
They want to reach $1.3 billion in revenue and improve their profits.
Freshworks is expanding AI deployment across its products, focusing on large enterprises and mid-market companies.
AI is enabling customer support and IT teams to operate faster and more efficiently, deflecting 50-60% of inbound queries.
Freshworks has over 6,000 customers using AI capabilities, with AI-driven interactions delivering higher customer satisfaction.
The company aims to generate $100 million in AI-related revenue and reach $1.3 billion in overall revenue over the next three years.
Freshworks has deployed over 70 AI tools internally, improving profitability and revenue growth.
- Who
- Freshworks, a company specializing in enterprise software, led by CEO Dennis Woodside
- What
- Freshworks is expanding AI deployment across its products, focusing on large enterprises and mid-market companies
- Where
- Davos, Switzerland
- When
- Announced at the World Economic Forum Annual Meeting on 22 January 2026
- Why
- To improve efficiency, customer satisfaction, and profitability through AI-driven tools
Key facts
- Company
- Freshworks
- CEO
- Dennis Woodside
- Event
- World Economic Forum Annual Meeting
- Event Date
- 22 January 2026
- Customers
- 75,000
- AI Customers
- 6,000
- AI Revenue Target
- $100 million in 3 years
- Overall Revenue Target
- $1.3 billion in 3 years
- Current Cash Flow Margins
- 26%
- AI Query Deflection Rate
- 50-60%
Quotes
Dennis Woodside
CEO of Freshworks
“The way work is done is changing rapidly for Freshworks’ 75,000 customers, with AI enabling customer support and IT teams to operate faster and more efficiently.”
CNBC TV 18
“Ease of use and faster time-to-value remain key differentiators for the company in a competitive enterprise software market.”
CNBC TV 18
