2 weeks ago
AMC Outage Hits As Dune 3 Tickets Go On Sale
Many people tried to buy tickets for Dune: Part Three from AMC on Tuesday.
The large rush happened when tickets became available at noon Eastern Time.
Some customers said the AMC app and website were not working properly.
More than 1,000 reports about problems appeared on Downdetector.
The phrase “AMC down” also became popular in Google searches.
People thought the large number of ticket buyers might have caused the trouble.
However, the articles did not confirm the exact cause.
Some AMC services still worked for certain users.
The movie is scheduled to arrive in cinemas on 18 December 2026.
AMC’s website and mobile app faced reported problems on Tuesday, 18 August.
The disruption began around midday ET when Dune: Part Three tickets were scheduled to go on sale.
More than 1,000 outage reports were recorded on Downdetector, mostly involving AMC’s mobile app.
Customers speculated that heavy demand for the film caused the digital-service disruption, but no cause was confirmed.
AMC’s website continued to show some showtimes and ticketing services, although access was inconsistent.
- Who
- AMC and customers trying to buy Dune: Part Three tickets.
- What
- AMC’s website and mobile app experienced reported access and ticketing problems.
- Where
- AMC’s digital services, with problems reported online and through Downdetector.
- When
- Tuesday, 18 August, beginning around midday ET; tickets were scheduled to go on sale at 12 p.m. ET.
- Why
- The disruption coincided with a surge in demand for Dune: Part Three tickets, although the cause was not confirmed.
Demand-related explanation
Service-continuity view
What caused the disruption?
Demand-related explanation
Customers and online commentators speculated that the unusually heavy demand for Dune: Part Three tickets overwhelmed AMC’s digital services.
Service-continuity view
The articles did not establish the cause, and AMC’s website continued to provide showtimes and ticketing services for some users, suggesting access was inconsistent rather than universally unavailable.
Key facts
- Reported outage date
- Tuesday, 18 August
- Ticket-sale time
- 12 p.m. ET
- Outage reports
- More than 1,000 reports on Downdetector
- Most affected service
- AMC’s mobile app
- Film
- Dune: Part Three
- Film release date
- 18 December 2026
- Director and star
- Denis Villeneuve and Timothée Chalamet
Sources
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