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Indian Platform Separates Harm Detection From Human Review and Appeals

Indian Platform Separates Harm Detection From Human Review and Appeals
How Indian Social Platform Separates Risk Detection From Decisions: VDL Flags, Grievance Wings Decide With Appeals · republicworld.com

ZKTOR is an online platform developed by Softa Technologies.

It uses a system called VDL to look for possible harmful content.

People in separate grievance teams then decide what action to take.

Users can be told why a restriction happened and can appeal it.

The platform says it gives users controls over who can see, comment on or reshare their content.

It also uses encryption and limits access to private information.

Softa reported more than one million users during a 10-month public beta in four countries.

However, the materials describe planned procedures and company claims, not independently measured safety results.

Key facts

Platform
ZKTOR
Developer
Softa Technologies
Risk detection
VDL flags sexual-content, impersonation and child-safety risks.
Decision-making
General Grievance and Women and Children Wings conduct reviews and handle appeals.
Reported reach
More than one million users during 10 months of public beta across four countries.
Privacy model
Softa says it uses zero behavioral tracking, no pushed algorithms, encryption and restricted operator access.
Creator terms
Creators receive 70% of applicable content-attributable income; earnings are not guaranteed.

Sources

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