1 hr ago
Razorpay Launches RAY AI Account Manager on WhatsApp
Razorpay has created an AI helper called RAY for businesses.
People can talk to RAY through WhatsApp by typing messages or sending voice notes.
They can ask about payments, settlements, refunds, or payment links.
RAY can answer questions and carry out some actions instead of making users open a dashboard.
It can also notice possible payment problems and suggest what to do.
For example, it may warn that a settlement could be delayed by a bank holiday.
IndusInd Bank is Razorpay’s partner for the launch.
Bajaj Finance is one of the first businesses using RAY.
Razorpay says businesses have already had more than 20,000 conversations with it.
Razorpay launched RAY, a conversational AI account manager on WhatsApp, in partnership with IndusInd Bank.
RAY lets businesses request payment summaries, analyze transactions, check settlements, issue refunds, and generate payment links through messages or voice notes.
Razorpay said businesses have already held more than 20,000 conversations with RAY.
The service can proactively provide payment insights, recommend improvements, and alert businesses about settlement timing and bank holidays.
Bajaj Finance is among the first businesses using the platform, which Razorpay says is designed for businesses of every size.
- Who
- Razorpay launched RAY in partnership with IndusInd Bank, with Bajaj Finance among the first businesses using it.
- What
- RAY is a conversational AI account manager that helps businesses manage payments and request support through WhatsApp.
- Where
- The announcement was made in Bangalore, Karnataka, India, and the service operates through WhatsApp.
- When
- The launch was announced September 3.
- Why
- Razorpay said it wants to make payment information, support, insights, and actions more accessible and immediate for businesses.
Key facts
- Product
- RAY, a conversational AI account manager
- Platform
- Launch partners
- Razorpay and IndusInd Bank
- Early user
- Bajaj Finance
- Reported usage
- More than 20,000 conversations with businesses
- Capabilities
- Payment analysis, settlement checks, refunds, payment links, recommendations, and proactive alerts
- Example settlement
- RAY may alert a business about a Rs 94,600 settlement affected by a Tuesday bank holiday
Quotes
Amitabh Saraff
Head of Institutional and Government Coverage at IndusInd Bank
“We’ve been thinking about how AI can fundamentally change the way businesses interact with their payments infrastructure. Millions of businesses across India are building and growing every day, and we wanted to make it easier for them to access the information, intelligent insights, and support they need along the way. With RAY, an AI Account Manager on WhatsApp, a business owner can simply ask for what they need in the most natural way possible and have it acted upon.”
theprint.in
“When you’re running a business, you don’t always have the time to open another dashboard or follow up on multiple support channels. You just want to know what’s happening and get an issue resolved quickly. Being able to simply send a message on WhatsApp makes the experience much more natural. It feels less like using another business tool and more like having someone available when you need help.”
theprint.in
Sources
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