1 month ago
Andhra Restaurant Fined for Overcharging on Water Bottle
A consumer in Andhra Pradesh complained to a consumer commission that a restaurant charged him Rs 5 extra for a water bottle above its maximum retail price (MRP) and refused to provide free drinking water.
The consumer also alleged that the restaurant staff behaved arrogantly when questioned about the overcharge.
The consumer sought a refund of Rs 5 and compensation of Rs 50,000.
The restaurant denied the allegations, stating that the consumer left without paying the bill.
The commission held the restaurant liable for unfair trade practice and directed it to refund the excess charge of Rs 5 and pay costs of Rs 2,000.
The commission also directed the restaurant to display a warning about the health risks of soft drinks.
A consumer in Andhra Pradesh complained about being overcharged for a water bottle and the restaurant's behavior.
The consumer sought a refund of Rs 5 and compensation of Rs 50,000.
The restaurant denied the allegations, stating that the consumer left without paying the bill.
The commission held the restaurant liable for unfair trade practice and directed it to refund the excess charge of Rs 5 and pay costs of Rs 2,000.
The commission also directed the restaurant to display a warning about the health risks of soft drinks.
- Who
- A consumer and a restaurant in Konaseema district, Andhra Pradesh
- What
- The consumer complained about being overcharged for a water bottle and the restaurant's behavior.
- Where
- Konaseema district, Andhra Pradesh
- When
- The order was dated July 9.
- Why
- The consumer sought a refund and compensation for the overcharge and the restaurant's behavior.
Consumer's Perspective
Restaurant's Perspective
Overcharging on Water Bottle
Consumer's Perspective
The consumer alleged that the restaurant charged Rs 5 extra for a water bottle above its MRP and refused to provide free drinking water.
Restaurant's Perspective
The restaurant denied the allegations, stating that the consumer left without paying the bill.
Behavior of Restaurant Staff
Consumer's Perspective
The consumer claimed that the staff behaved arrogantly and recklessly when questioned about the overcharge.
Restaurant's Perspective
The restaurant did not address the behavior of the staff in its defense.
Health Risks of Soft Drinks
Consumer's Perspective
The consumer urged the commission to direct FSSAI to require a warning about the health risks of soft drinks on every bottle sold.
Restaurant's Perspective
The restaurant did not comment on the health risks of soft drinks.
Key facts
- Location
- Konaseema district, Andhra Pradesh
- Complainant's Demand
- Refund of Rs 5 and compensation of Rs 50,000
- Restaurant's Defense
- Complainant left without paying the bill
- Commission's Order
- Refund of Rs 5 and costs of Rs 2,000
- Additional Directive
- Display a warning about health risks of soft drinks
Quotes
President D Kodanda Rama Murthy
Chairman of the consumer commission
“"The contention of the opposite party that complainant came to the restaurant and consumed the food and drinks but walked away without payment of any bill is not believable by any man of ordinary prudence."”
indianexpress.com
Sources
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