Politics · Italy · 3 hrs ago
Agcom fines two firms €822,500 over checks on spoofed caller numbers
Italy’s communications regulator, Agcom, fined Retelit Digital Services €700,000 and Tekmind €122,500.
The regulator said the companies failed to check how call centers used phone numbers assigned to them.
The penalties followed an investigation that began in November 2025 after complaints.
Spoofing happens when callers alter the number shown on a recipient’s phone, making an overseas call appear to come from an Italian number.
Agcom has required operators to filter international calls that display Italian numbers.
In the first eight months of 2026, the filters blocked about 191 million calls from abroad with fake Italian numbers or numbers that did not meet international standards.
After filters were extended to Italian mobile numbers on November 19, 2025, such calls fell by 95%, from 26.8 million to 1.2 million a day.
Unwanted calls have not disappeared, but Agcom says the filters have helped it identify domestic operators and call centers breaking the rules.
Agcom fined Retelit Digital Services €700,000 and Tekmind €122,500 over failures to check telephone numbers used by call centres.
The fines total €822,500 and concern controls on numbers that may have been used for caller ID spoofing.
Agcom’s measures were adopted on 23 September after a monitoring activity launched in November 2025 following numerous reports.
In the first eight months of 2026, filters blocked about 191 million calls from abroad displaying forged Italian numbers or numbers that did not meet international standards.
- Who
- Italy’s communications regulator Agcom fined Retelit Digital Services and Tekmind.
- What
- The firms were fined a total of €822,500 for failing to control the use of telephone numbers by call centres.
- When
- The measures were adopted on 23 September; the year is not stated in the article.
- Where
- Italy; the monitoring concerned telephone numbers used by call centres operating in the country.
- Why
- Agcom said the firms had not carried out required checks on the numbers, including whether they were generated through spoofing.
This story does not have two clearly opposing sides.
No direct quotes in the coverage so far.
Agcom launched monitoring after receiving numerous reports.
The block was extended to calls from abroad displaying Italian mobile numbers.
Filters blocked about 191 million calls from abroad with forged Italian numbers or numbers that did not meet international standards.
Agcom adopted the measures fining the two firms.
- Retelit Digital Services fine
- €700,000
- Tekmind fine
- €122,500
- Total fines
- €822,500
- Calls blocked
- About 191 million in the first eight months of 2026
- Decrease in spoofed Italian mobile calls
- 95%, from 26.8 million to 1.2 million per day
Sources
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