UBS customer, 83, faced delays trying to withdraw 150,000 francs in cash

A report by someone close to the customer says the 83-year-old man wanted to withdraw 150,000 francs from his UBS account.

It took about three weeks to arrange, with missed callbacks and trips between bank locations.

The report says the customer has difficulty walking, and he decided to close his account after the experience.

Banks may need checks for large cash withdrawals, but customers also need clear information and accessible service.