Royal Mail says some parcels cannot be left in a Safeplace

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  Royal Mail says it may not leave parcels in a customer’s Safeplace in some circumstances.

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  Reasons include an unsafe or insecure location, exposure to bad weather, or a requirement for a signature, age or ID check.

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  The company says a Safeplace should be secure, weatherproof, out of sight and easy for delivery workers to access.

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  If a parcel cannot be left there, Royal Mail will try a nearby neighbour or return it to the delivery office.

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  The Safeplace service is free and available for Royal Mail 24, Royal Mail 48, Tracked 24 and Tracked 48 customers.

Who

Royal Mail and customers using its Safeplace service.

What

Royal Mail says some parcels cannot be left in a Safeplace, even if a customer has requested it.

When

The article was published on 11 October 2026.

Where

Not stated.

Why

A location may be unsafe, exposed to bad weather or insecure, or the item may need a signature, age or ID verification.

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