Business · Companies · 1 hr ago
Cyber incident affects systems at owner of Hobbs, Whistles and Phase Eight
TFG London is investigating a cyber incident identified on Sunday that affected some of its IT systems.
The incident specifically affected Hobbs, Whistles and Phase Eight, three fashion brands owned by the company.
Their stores are operating as normal, but some website features may be unavailable.
TFG says it does not believe customers' payment information was affected, but it is checking whether other sensitive customer data was involved.
H&M is investigating a separate claim of a cyber-attack, with no link to the TFG incident stated.
TFG says it will inform customers directly if their personal information was affected, and advises that account login details do not need to be changed at this time.
Customers should stay alert for suspicious messages while the investigation continues and the company provides further updates.
TFG London, owner of Phase Eight, Hobbs and Whistles, said a cyber incident affected some of its IT systems.
The company identified the incident on Sunday and is investigating with external cybersecurity specialists.
TFG said its stores remained open, but it paused online orders as a precaution and some website features may be unavailable.
The company is investigating whether customer or other sensitive information was accessed.
TFG said its other UK brands, Inside Story and White Stuff, were not affected.
- Who
- TFG London, the owner of Phase Eight, Hobbs and Whistles, reported the incident.
- What
- A cyber incident affected some IT systems and the brands’ websites. TFG is investigating whether customer information was compromised.
- When
- TFG said it identified the incident on Sunday; the articles were published on 13 October 2026.
- Where
- The incident affected the three UK-based brands.
- Why
- Not stated
This story does not have two clearly opposing sides.
TFG London said it identified a cyber incident affecting Phase Eight, Hobbs and Whistles.
The Guardian and BBC published reports on the incident and TFG’s investigation.
- Affected brands
- Phase Eight, Hobbs and Whistles
- Unaffected UK brands
- Inside Story and White Stuff
- Online orders
- Paused as a precaution
- External support
- TFG engaged cybersecurity specialists
What people are saying
We are actively investigating and working with external cyber security specialists
notify affected individuals or organisations
No organisation is immune, so the real test of resilience is how quickly a business can detect an incident, respond and recover while keeping its customers informed
These attacks are becoming a recurring nightmare for businesses, and there’s every reason to believe we’ll see more of them.
Sources
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