Hospitality's Future Is Human Connection, Not AI: Restaurateur Pandey

Imagine going to a restaurant and the waiter remembers your name and what you like to drink.

One very experienced restaurant owner named Pravesh Pandey thinks this is the future of restaurants.

He is the boss of several fun restaurants in a big city in India called Bengaluru.

He says computers and robots can help restaurants keep track of numbers, menus and reports.

But he believes that making people feel happy and welcome is something computers cannot do.

He says the best restaurant workers have really worked hard, wiped glasses, done long shifts and taken care of difficult guests.

He thinks too many restaurants today are started by people who never learned those jobs.

Pandey also wants restaurants to feel like adventures, with music, design and food working together so guests feel like they travelled somewhere new.

More and more people, he says, want great food close to home, in their own neighbourhood.