1 year ago
Viral Video Accuses VietJet of Scam Tactics, Poor Service
A passenger made a video complaining about VietJet Air.
She said the airline tried to charge her extra fees right before her flight, even though her bags were checked.
She was also denied water on the flight.
Others shared similar issues with hidden fees and bad service.
The airline has not commented on the accusations.
Passenger's video criticizes VietJet Air for alleged scam tactics and poor service.
Passenger reports being singled out for luggage checks and fees shortly before boarding.
Another traveler was asked to pay for duty-free souvenirs due to baggage issues.
Passenger was denied water on the flight despite offering to pay.
Numerous travelers shared similar complaints about VietJet Air.
- Who
- Sangeetha Ramesh, other travelers, and VietJet Air.
- What
- A passenger's viral video alleged hidden fees, poor service, and discriminatory practices by VietJet Air.
- Where
- The events took place on a flight from Ho Chi Minh City to Tokyo.
- When
- The incidents occurred on a flight on August 11, 2025, and the video gained popularity shortly after.
- Why
- The passenger shared her story to warn others and expose practices by the airline.
Passenger's Claims
VietJet Air's Stance
Alleged Scam and Discrimination
Passenger's Claims
VietJet Air engaged in scam tactics and discriminated against solo travelers.
VietJet Air's Stance
VietJet Air has not commented on these claims.
Customer Service Quality
Passenger's Claims
The airline provided inadequate service, including denying water.
VietJet Air's Stance
The airline has not released a statement on the service quality.
Key facts
- Airline
- VietJet Air
- Flight Route
- Ho Chi Minh City to Tokyo
- Date of Flight
- August 11, 2025
- Allegations
- Hidden fees, poor service, denial of water
- Passenger
- Sangeetha Ramesh
Quotes
Sangeetha Ramesh
An international model
“I've never heard of this happening before, like ever. They just started being like, oh ma'am, there's only three minutes left. You cannot board the plane. You need to pay. And I am somebody who's already stressed out when traveling. I literally, I didn't know what to do in that moment. I took all the clothes that I could wear and I wore them throughout whatever I could. My luggage was still a few grams overweight and they were like, no, you still have to pay. I just lost it at that moment.”
NDTV
“There was this other Spanish lady with me and they had checked her check-in as well as cabin luggage at the check-in. They literally asked her to pay for the duty free things that she had bought as souvenirs... they literally took out the free from the duty free, which makes no sense.”
NDTV
flight attendant
VietJet Air employee
“We cannot give you free water.”
NDTV
