1 hr ago
Passenger Gets Rs 1.06 Lakh Relief After Cancelled Covid Flight
A passenger planned to fly from Amritsar to Frankfurt in August 2020.
The flight was cancelled during the Covid-19 period.
He said he had paid Rs 1,01,234 and wanted his money back.
The airline said the ticket cost less and that it had sent a refund to the booking platform.
The platform said a technical problem stopped the refund from reaching the passenger.
The passenger took the dispute to a consumer commission.
The commission said Rs 1 lakh had already been paid.
It ordered an additional Rs 1,234, plus compensation and legal costs.
Altogether, the order provided Rs 1.06 lakh in relief.
A passenger complained after his Amritsar-to-Frankfurt flight scheduled for August 15, 2020, was cancelled during the Covid-19 period.
He said he paid Rs 1,01,234 through a booking platform and that the ticket was refundable.
The airline disputed the fare, saying the ticket cost Rs 84,275 and that it refunded that amount to Goibibo in February 2022.
The booking platform said a technical error prevented the cancellation request from updating in its system, so the refund was not transferred to the passenger.
The Amritsar District Consumer Commission recorded that Rs 1 lakh had already been paid and ordered Rs 1,234 more, Rs 4,000 compensation and Rs 1,000 in costs.
- Who
- A passenger, the airline and booking platform Goibibo were involved; the complaint was heard by the Amritsar District Consumer Commission.
- What
- The commission ordered a total of Rs 1,06,234 in relief, including an amount already paid, additional payment, compensation and litigation costs.
- Where
- The flight was from Amritsar to Frankfurt, and the complaint was heard in Amritsar.
- When
- The flight was scheduled for August 15, 2020; the commission's order was dated September 14, with the year not stated in the article.
- Why
- The passenger challenged the handling of his refund after the flight was cancelled during Covid-related disruption.
Passenger's complaint
Airline and platform's defence
Ticket payment and refund
Passenger's complaint
The passenger said he paid Rs 1,01,234 for a refundable ticket and did not receive the refund despite asking for it.
Airline and platform's defence
The airline said the ticket cost Rs 84,275 and that it refunded that amount to Goibibo on February 12, 2022, before the complaint was filed.
Responsibility for the refund delay
Passenger's complaint
The passenger alleged that the airline failed to refund the fare for a cancelled flight and provided deficient service.
Airline and platform's defence
The airline said the cancellation resulted from Covid-related disruption and that it had offered a credit shell before the passenger chose a refund. Goibibo said a technical error blocked the cancellation request from updating and argued it was only a booking facilitator.
Key facts
- Scheduled flight
- Amritsar to Frankfurt on August 15, 2020
- Passenger's claimed payment
- Rs 1,01,234
- Airline's stated ticket cost
- Rs 84,275
- Refund previously paid
- The commission recorded that Rs 1 lakh had already been paid to the passenger.
- Additional amount ordered
- Rs 1,234
- Compensation
- Rs 4,000
- Litigation costs
- Rs 1,000
Quotes
Amritsar District Consumer Commission
The commission, in its September 14 order on the passenger's complaint.
“It is already admitted/established that a sum of Rs 1 lakh has been paid by the opposite party (airline) to the complainant and in view of the above the complaint is partly allowed”
indianexpress.com
Sources
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