4 days ago

Air India Puts Safety and Trust at Center of Revival

Air India Puts Safety and Trust at Center of Revival
Air India turnaround: Natarajan Chandrasekaran asks airline to regain passenger trust - Telegraph India · telegraphindia.com

Air India is beginning a new stage of its turnaround with a new leader.

Chairman N Chandrasekaran said safety must come before everything else.

He also said the airline needs to regain passengers’ trust and control its spending.

Tewolde Gebremariam will become the new chief executive after receiving the required approvals.

He wants employees to speak up and stop operations when something seems unsafe.

He also wants flights to be on time, bags to arrive reliably and planes to be clean.

Air India has faced serious safety concerns, including a crash and another flight incident that injured 24 people.

The airline has also suffered very large financial losses.

It is continuing to upgrade its planes, cabins and technology while expanding its fleet.

Key facts

Core priorities
Safety, customer trust, operational execution and cost discipline.
Safety goal
Chandrasekaran said Air India’s safety record should be better than the best airlines in the world.
AI171 crash
The June 2025 Air India Boeing 787 crash near Ahmedabad killed 260 people, according to one report.
Recent flight incident
A Delhi-Phuket flight briefly lost altitude, injuring 24 passengers; its pilot later tested positive for a psychoactive substance.
Financial losses
Reports cited a ₹22,000-crore loss, about $2.8 billion, or more than $2 billion for the fiscal year ended March 2026.
Leadership transition
Tewolde Gebremariam is expected to succeed Campbell Wilson as CEO and Managing Director after regulatory approvals.
Fleet expansion
Air India has more than 500 aircraft on order and plans to add around 600 aircraft to its fleet.

Quotes

Natarajan Chandrasekaran

Chairman of Air India and Tata Sons chairman preparing to step down in February 2027

“Air India must be known for caring about safety above everything else. Our safety record should not just match the best airlines in the world, it should be better than the best”
telegraphindia.com financialexpress.com
“As the Chairman said, this is a task that is not yet complete. The transformation will continue, and Air India’s best days are still ahead”
financialexpress.com

Sources

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