5 days ago
Telangana Commission Orders Ed-Tech Refund After Training Complaint
A man paid Rs 40,000 for an online cybersecurity course.
The live classes did not begin as scheduled.
He watched sample lessons and thought the teaching was not good enough.
He asked the company to return his money and said he had not attended any live class.
The company said the refund was being processed but did not pay him.
He then asked a consumer commission for help.
The commission said the company had provided poor service and used an unfair practice.
It ordered the company to pay him Rs 50,000 in total.
A Telangana consumer commission ordered an online education company to pay Rs 50,000 to a 33-year-old customer.
The customer paid Rs 40,000 for a cybersecurity expert course but said he attended no live classes.
After reviewing recordings from two trainers, he requested a refund, citing substandard instruction.
The company allegedly promised to process the refund within 7–21 days but did not return the money.
The commission ordered a Rs 40,000 refund, Rs 5,000 compensation, and Rs 5,000 in litigation costs within 45 days.
- Who
- A 33-year-old consumer and an unnamed online education company were involved; the Ranga Reddy District Consumer Commission issued the order.
- What
- The commission ordered the company to refund Rs 40,000 and pay Rs 10,000 in compensation and litigation costs.
- Where
- The case was decided by the Ranga Reddy District Consumer Commission in Telangana.
- When
- The customer sought a refund on November 15 and 16, 2025; the commission’s order is dated September 21, with no year specified in the article.
- Why
- The commission found deficiency in service and unfair trade practice after the company failed to provide satisfactory training or refund the course fee.
Key facts
- Course fee
- Rs 40,000
- Total ordered payment
- Rs 50,000
- Compensation for mental agony
- Rs 5,000
- Litigation costs
- Rs 5,000
- Refund assurance
- The company allegedly said the refund would be processed within 7–21 days.
- Payment deadline
- Within 45 days of the commission’s order
- Consumer helpline
- National Consumer Helpline: 1915
Quotes
Ranga Reddy District Consumer Commission
The Telangana district consumer commission that issued the order
“The complainant is able to prove the deficiency in service on the part of the opposite parties (online education company) while providing online teaching services to him, and as such we hold that opposite parties are liable for not only deficiency in service but also for unfair trade practice.”
indianexpress.com
Online education company
The education provider communicating with the complainant through WhatsApp
“your refund is in process”
indianexpress.com
Sources
Related news
Kerala Consumer Forum Orders NEET Fee Refund After Student Leaves
Hyderabad Consumer Commission Orders School to Refund Admission Fee
Punjab Commission Orders Refund Over Unfulfilled Placement Guarantee
Kerala Consumer Commission Orders Tour Operator to Pay Rs 95,000
Kerala Consumer Court Orders Tour Operator to Pay Rs 95,000
Consumer Commission Orders Refund And Compensation Over Returned Sunglasses Dispute
Telangana Commission Awards Rs 21,000 Over Damaged Shoes
Amritsar Consumer Commission Orders Bank to Pay Rs 1.5 Lakh
Hyderabad Consumer Commission Orders Insurer to Pay Rs 5.60 Lakh
