2 weeks ago

Can India's 1,700 GCCs Move Services Up the Value Chain?

Can India's 1,700 GCCs Move Services Up the Value Chain?
India has 1,700 GCCs employing 1.9 mn professionals: Can they move services up the value chain? · businesstoday.in

Big companies from around the world have special offices in India called Global Capability Centres, or GCCs.

About 1,700 such offices work in India, and they give jobs to more than 1.9 million people.

Earlier, these offices mostly did cheaper, simpler work for companies.

Now, a report by a group called NITI Aayog says these offices are becoming places where new ideas and new technology are created.

The report says Indian workers can do harder and more important jobs, like designing new products and giving smart advice.

Computers with artificial intelligence can do boring jobs like sorting data.

So, workers will need to learn new skills to keep up.

There are also new chances in helping the environment and helping companies deal with changes in the world.

The goal is for India's smart workers to do very important work for the whole world.

Key facts

Number of GCCs
Around 1,700
Professionals employed
More than 1.9 million
Report publisher
NITI Aayog
High-value services targeted
R&D, strategic technology operations, engineering design, consulting
Enabling technologies
Artificial intelligence, machine learning, automation
Growth areas identified
Sustainability (ESG audits, carbon accounting, climate-risk assessment) and geopolitical shifts (supply-chain restructuring, risk management)
Sectors highlighted
Legal services, engineering, management consulting

Sources

Related news