2 days ago
Hyderabad Consumer Forum Rejects Rs 4 Crore Bag Claim
A man bought clothes and paid Rs 10 for a paper carry bag.
He argued that the store should not have charged him separately.
He asked the consumer commission for Rs 4 crore.
The store said customers could choose whether to buy the bag and that the price was displayed.
The commission reviewed the complaint and the man's earlier cases.
It said he had not shown that the store had broken consumer rules.
The commission called the complaint false, frivolous and vexatious.
It ordered him to pay Rs 10,000 instead of receiving money.
Half will go to the retailer and half to the Consumer Welfare Fund.
A consumer was charged Rs 10 for a customised paper carry bag after buying clothes worth Rs 1,609 on March 10, 2025.
He alleged the charge was unclear on the invoice and amounted to an unfair trade practice.
The complainant sought Rs 4 crore to be deposited with the consumer commission.
The retailer said the bag was optional, chargeable, and clearly identified before purchase.
The Hyderabad Consumer Disputes Redressal Commission-II dismissed the case and imposed Rs 10,000 in costs.
- Who
- A consumer, an unnamed retailer, and the Hyderabad Consumer Disputes Redressal Commission-II.
- What
- A dispute over a Rs 10 carry-bag charge ended with the complaint being dismissed and Rs 10,000 in exemplary costs imposed on the complainant.
- Where
- Hyderabad, India.
- When
- The purchase occurred on March 10, 2025; the article does not specify the date of the commission's order.
- Why
- The consumer alleged that the separately charged bag was unclear on the invoice and constituted an unfair trade practice, but the commission found insufficient evidence and considered the complaint frivolous.
Complainant's position
Retailer's and commission's position
Whether the charge was unfair
Complainant's position
The consumer argued that the invoice description was unclear and that separately charging for the carry bag amounted to an unfair trade practice.
Retailer's and commission's position
The retailer said the bag was an optional purchase, customers were informed in advance, and charge notices were displayed at multiple locations.
Basis for the complaint
Complainant's position
The complainant sought Rs 4 crore, alleging that the retailer was taking away the public's hard-earned money.
Retailer's and commission's position
The commission found that he had not established deficiency in service or an unfair trade practice and described the complaint as false, frivolous and vexatious.
Pattern of litigation
Complainant's position
The complainant pursued the dispute through consumer proceedings and challenged the bag charge.
Retailer's and commission's position
The commission said he was an habitual litigant who had filed several complaints without sufficient evidence of violations.
Key facts
- Purchase value
- Rs 1,609 in clothing
- Carry-bag charge
- Rs 10 for a customised paper bag
- Compensation sought
- Rs 4 crore
- Total costs imposed
- Rs 10,000
- Payment to retailer
- Rs 5,000
- Consumer Welfare Fund
- Rs 5,000
- Adjudicating body
- Hyderabad Consumer Disputes Redressal Commission-II
Sources
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