1 hr ago
ServiceNow Launches AI Workflow Factory and Autonomous Engineer
ServiceNow introduced two tools for businesses that want to use artificial intelligence in their work.
One, AI Workflow Factory, helps teams create and manage AI workflows.
The other, Autonomous Engineer, can help plan, build, and test software implementation work.
ServiceNow says the tools can help companies expand operations more quickly.
Some partners in India are already using them.
Developers will still make important decisions.
ServiceNow says AI investment by Indian businesses grew 119% over the past year.
Its report says many organizations use AI agents, but far fewer have fully autonomous workflows.
The company says AI Workflow Factory is available globally, while Autonomous Engineer is available by request through an early-access program.
ServiceNow announced AI Workflow Factory and Autonomous Engineer at its World Forum.
The tools are intended to help enterprises build, run, and extend AI workflows.
ServiceNow says the offerings can help businesses scale operations in days instead of months.
Indian partners are adopting AI Workflow Factory and using Autonomous Engineer for unattended coding, while developers retain control of critical decisions.
ServiceNow reports that Indian enterprise AI investment rose 119% in the past year, but only 11% of surveyed Indian organizations had moved to autonomous workflows.
- Who
- ServiceNow announced the tools; Indian partners are among the early adopters.
- What
- The company launched AI Workflow Factory and Autonomous Engineer for enterprise AI workflows and implementation work.
- Where
- At ServiceNow's World Forum; the article does not specify the event's city.
- When
- The announcement was made Tuesday; no calendar date was specified.
- Why
- ServiceNow says the tools can help enterprises address execution gaps and scale AI-driven operations more quickly.
Key facts
- Company
- ServiceNow
- New offerings
- AI Workflow Factory and Autonomous Engineer
- AI Workflow Factory availability
- Available globally immediately
- Autonomous Engineer availability
- Early access on request
- India enterprise AI investment
- Rose 119% over the past year, compared with a 110% global average, according to ServiceNow's 2026 Enterprise AI Maturity Index
- Indian organizations using AI agents
- 54%
- Indian organizations with autonomous workflows
- 11%
- Projected Indian IT budget share for AI
- More than 21.3% by 2027, up from 16.6% currently, according to the report
Quotes
Amit Zavery
ServiceNow President, Chief Operating Officer and Chief Product Officer
“Customers in India and around the world are no longer asking whether AI can improve the business -- they are asking how fast they can turn that improvement into measurable outcomes, safely and at scale.”
rediff.com
Sources
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