6 hrs ago
SBI Plans Agentic AI to Improve Banking Efficiency and Safeguards
State Bank of India wants to use a newer kind of artificial intelligence called agentic AI.
These systems could do tasks on their own instead of only making suggestions.
The bank hopes they will give customers more personalized services.
They could also help employees work faster and simplify banking processes.
The technology may assist with loan checks, identity checks, and finding fraud.
SBI says these systems must be accurate and their decisions must be traceable.
People should still remain involved because AI is meant to support human workers.
The bank also says adopting the technology may initially be expensive but could become more efficient over time.
State Bank of India plans to deploy agentic AI soon.
The technology will target customer engagement, staff productivity, and risk management.
SBI says autonomous agents could support lending, KYC, fraud detection, and compliance.
Chairman Challa Srinivasulu Setty emphasized accuracy, accountability, and balanced access.
Setty said banks will need a new “know your agent” compliance approach.
- Who
- State Bank of India and its chairman, Challa Srinivasulu Setty.
- What
- SBI proposes deploying agentic AI for customer services, productivity, risk management, and banking controls.
- Where
- Mumbai, India.
- When
- The proposal was discussed at the Global Fintech Fest 2026; deployment is planned soon.
- Why
- To provide personalized services, simplify operations, improve decisions, strengthen safeguards, and manage risks proactively.
Key facts
- Institution
- State Bank of India
- Technology
- Agentic artificial intelligence
- Planned uses
- Customer engagement, hyper-personalization, employee productivity, and proactive risk management
- Financial applications
- Loan appraisal, underwriting, KYC compliance, anti-money-laundering checks, and fraud detection
- Safeguards
- Accuracy, accountability, and access without asymmetry
- Compliance concept
- “Know your agent,” extending traditional know-your-customer processes
- Implementation cost
- Initial fixed costs may be high, while incremental costs could decline as adoption expands
Quotes
Challa Srinivasulu Setty
Chairman of the State Bank of India
“I think we will be focusing on three major areas in adoption of agentic AI: mainly on customer engagement and hyper-personalisation, improving productivity simplify the process, and on the risk management side, the proactive risk management deployment of agentic AI for that.”
thehansindia.com
“The moment AI moves from recommendation to execution, accountability becomes even more important. There must be an audit trail, traceability, and the ability to understand why an important action was taken.”
thehansindia.com
Sources
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