2 weeks ago
PMPML Revives 'Pravasi Din' To Address Passenger Complaints, Suggestions
PMPML is the company that runs city buses in Pune, India.
It has decided to bring back a special day called 'Pravasi Din,' which means Passenger Day.
Starting in September, this event will happen once every month.
It will be held on the second Friday of each month.
People who ride the buses can go and talk directly to senior bus officials.
There they can share complaints, like buses being too full or not coming often enough.
They can also give suggestions to make the bus service better.
Passengers can even bring papers or other proof to help explain their problem.
The officials have promised to listen and work on fixing the issues.
This helps passengers and the bus company work together to make bus travel better for everyone.
PMPML will resume its monthly 'Pravasi Din' (Passenger Day) initiative starting from September.
The event will be held on the second Friday of every month during office hours at all 17 PMPML bus depots and the Swargate head office.
Commuters can directly approach senior officials with complaints, suggestions, and feedback on services, routes, overcrowding, cleanliness, and staff behaviour.
Passengers can also submit supporting documents or evidence along with their complaints to help officials verify issues.
PMPML Managing Director Mahesh Awhad said the initiative will bring passengers and the administration onto a common platform to resolve problems.
- Who
- PMPML commuters and senior officials, including Managing Director Mahesh Awhad.
- What
- PMPML is reviving its monthly 'Pravasi Din' passenger interaction initiative for complaints and suggestions.
- Where
- At all 17 PMPML bus depots and the Swargate head office in Pune.
- When
- From September, held on the second Friday of every month during office hours.
- Why
- To strengthen communication between passengers and the administration and resolve issues like cancelled trips and inadequate bus frequency.
Key facts
- Initiative
- Pravasi Din (Passenger Day)
- Organisation
- Pune Mahanagar Parivahan Mahamandal Limited (PMPML)
- Start Month
- September
- Frequency
- Monthly
- Day
- Second Friday of every month
- Locations
- All 17 PMPML bus depots and Swargate head office
- Topics Covered
- Bus services, routes, frequency, overcrowding, cleanliness, staff behaviour
- Managing Director
- Mahesh Awhad
Quotes
Mahesh Awhad
PMPML chairman and managing director
“Pravasi Din will give passengers an opportunity to directly present their complaints, difficulties and suggestions before PMPML officials. We will take note of the issues raised and work towards resolving them. This initiative will bring passengers and the administration onto a common platform.”
freepressjournal.in
Sources
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