12 hrs ago
Mumbai Commission Orders HDFC Bank To Compensate UPI Fraud Victim
Sanjeev Joshi said a person pretending to be a courier agent contacted him on WhatsApp.
The person asked him to pay ₹3 through a link.
After that, nine unauthorised UPI payments were made from Joshi’s HDFC Bank account.
The payments totalled about ₹92,525, although one account of the case lists ₹92,526.10.
Joshi said he quickly told the bank and asked it to freeze his account.
The bank temporarily credited the money but later took it back.
A Mumbai consumer commission said the bank had not handled the case properly.
It ordered HDFC Bank to return the money with interest and additional compensation.
The commission relied on RBI rules providing zero liability when eligible customers report unauthorised transactions promptly.
The Central Mumbai District Consumer Disputes Redressal Commission ruled in favour of Sanjeev Joshi.
Joshi said nine unauthorised UPI transactions removed approximately ₹92,525 from his HDFC Bank account.
He reported the fraud on May 31, 2023, and requested that the account and UPI transactions be frozen.
The commission found HDFC Bank deficient in service and said reversing provisional credit without a final investigation was unfair.
HDFC Bank was ordered to repay the amount with 9% interest, ₹10,000 for distress and ₹5,000 in litigation costs.
- Who
- Sanjeev Joshi, a Borivali-based customer, and HDFC Bank.
- What
- The Central Mumbai District Consumer Disputes Redressal Commission ordered HDFC Bank to reimburse money lost in unauthorised UPI transactions and pay compensation.
- Where
- The case was decided by the Central Mumbai District Consumer Disputes Redressal Commission; Joshi was from Borivali West and reported the incident at HDFC Bank’s Vasai East branch.
- When
- The transactions and complaint-related report occurred on May 31, 2023; the commission order was reported on September 30, 2026.
- Why
- The commission found deficiency in service and an unfair trade practice after the bank allegedly failed to act promptly and reversed provisional credit without a final investigation.
Key facts
- Complainant
- Sanjeev Joshi, a resident of Borivali West
- Bank
- HDFC Bank
- Reported loss
- Approximately ₹92,525; the article also cites ₹92,526.10 for the nine transactions
- Incident date
- May 31, 2023
- Interest ordered
- 9% from May 2023
- Additional compensation
- ₹10,000 for mental distress and ₹5,000 for litigation expenses
- Relevant rule
- The commission cited a 2017 Reserve Bank of India circular on liability for unauthorised electronic banking transactions
Quotes
Central Mumbai District Consumer Disputes Redressal Commission
Consumer commission that issued the order against HDFC Bank
“Under the said circular it is provided that if customer reports unauthorized transaction within a period 3 working days and it is proved that deficiency is on part of bank irrespective of customer negligence, customer has ZERO liability.”
freepressjournal.in
Sources
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