3 weeks ago
Flipkart, Amazon Among Top E-Commerce Platforms With Most Complaints: Govt
The government has a special phone line and website called the National Consumer Helpline to help people who have problems when they shop online.
Every year, it counts how many people complained about each company.
In 2025, a company called Flipkart got the most complaints, about 1.33 lakh.
Amazon came second with more than 91,000 complaints, and Meesho came third.
Other companies like Myntra, Nykaa and Zepto were also on the list.
Many complaints were about packages that never arrived.
The government can fine companies that break the rules, and it made some companies pay penalties.
The helpline helped people get back more than Rs 91 crore of their money.
People can call the helpline free at 1915 and complain in 17 different languages.
Flipkart recorded the highest consumer complaints at 1.33 lakh on the National Consumer Helpline in 2025, followed by Amazon (91,248) and Meesho (29,284).
Union Minister of State for Consumer Affairs BL Verma shared the data in a written reply to the Lok Sabha.
The Central Consumer Protection Authority (CCPA) imposed penalties of about Rs 1,12,01,500 on 47 e-commerce platforms.
The NCH facilitated refunds of over Rs 91 crore between April 25, 2025, and June 30, 2026, with more than Rs 63 crore from e-commerce grievances.
Non-delivery of products was the largest complaint category with 79,818 cases; all 5.11 lakh quick-commerce complaints received in 2025 were disposed of.
- Who
- E-commerce platforms Flipkart, Amazon, Meesho, Myntra, Netmeds, Zepto, Blinkit, Naaptol, VLE Bazaar and Nykaa; Union Minister of State for Consumer Affairs BL Verma; the National Consumer Helpline (NCH).
- What
- The government informed Parliament which e-commerce platforms drew the most consumer complaints in 2025, along with data on penalties, refunds and grievance redressal.
- Where
- India, via the National Consumer Helpline (New Delhi).
- When
- Data for 2025, presented to Parliament on Wednesday, August 12; refund figures cover April 25, 2025, to June 30, 2026.
- Why
- To update Parliament on consumer grievances against e-commerce platforms and the measures taken to protect consumer interests.
Key facts
- Top platform by complaints
- Flipkart (1.33 lakh complaints in 2025)
- Second most complaints
- Amazon (91,248)
- Penalties imposed
- About Rs 1,12,01,500 on 47 e-commerce platforms by CCPA
- Refunds facilitated
- Over Rs 91 crore (Apr 25, 2025-Jun 30, 2026); more than Rs 63 crore in e-commerce
- Quick commerce complaints (2025)
- 5.11 lakh, all disposed of
- Largest complaint category
- Non-delivery of products (79,818 cases)
- NCH helpline
- Toll-free 1915; complaints accepted in 17 languages
- Convergence programme
- 1,853 companies voluntarily partnered with NCH
Sources
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