2 months ago
Kerala Man Wins Rs 8,400 Payout from OYO
A man in Kerala booked a room through OYO Hotels and paid in full.
When he arrived at the hotel, the manager demanded an extra Rs 800 to check in.
The man waited for an hour but was not allowed to check in.
He complained to OYO and later to the consumer commission.
The commission ruled that OYO and the hotel manager must refund the booking amount and pay Rs 8,000 as compensation for the inconvenience and mental agony caused.
OYO argued that it is not responsible for the hotel manager's actions, but the commission held both parties liable.
A man booked an AC room at OYO Hotel 12roomz in Puducherry and paid Rs 414 in full.
The hotel manager demanded an extra Rs 800 for check-in, causing a delay and inconvenience.
The consumer commission ruled in favor of the man, ordering OYO and the hotel manager to refund the booking amount and pay Rs 8,000 in compensation.
OYO argued it is not liable for the property manager's conduct, but the commission held both parties responsible.
The commission noted that the man experienced mental agony and financial loss due to the delay and refusal of service.
- Who
- T S Ashish, a social activist
- What
- A consumer complaint against OYO Hotels and the property manager for unfair trade practices and service deficiency
- Where
- OYO Hotel 12roomz in Kottakuppam, Puducherry
- When
- The incident occurred on November 9, 2023, and the ruling was on July 2, 2024
- Why
- The consumer was allegedly denied check-in despite pre-payment and demanded an extra Rs 800
Consumer's Perspective
OYO's Defense
Additional Charges
Consumer's Perspective
The consumer was forced to pay an extra Rs 800 for check-in despite pre-payment.
OYO's Defense
OYO claims its agent cleared the check-in after ID verification, but the consumer hung up.
Service Deficiency
Consumer's Perspective
The consumer experienced mental agony and financial loss due to the delay and refusal.
OYO's Defense
OYO argues it is not liable for the property manager's conduct as it only provides the booking platform.
Key facts
- Complainant
- T S Ashish
- Hotel
- OYO Hotel 12roomz, Kottakuppam, Puducherry
- Booking Date
- November 9, 2023
- Booking Amount
- Rs 414
- Compensation Awarded
- Rs 8,000
- Litigation Costs
- Rs 415
- Date of Ruling
- July 2, 2024
Sources
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