Business · Companies · 1 hr ago
China Life reports faster claims as it expands AI use
China Life, a large Chinese life insurer, says it is using AI and other digital tools across its business.
By June 2026, it had built more than 500 AI agents and used digital tools in over 90 areas.
The company says automated checks handled 96.8% of underwriting reviews in the first half of 2026, while its average claims service time was 0.36 days.
It also reports that digital services handled more than 75% of claims, and that some customers can receive insurance payments during hospital checkout where medical and insurance data are connected.
The systems are intended to handle routine work faster and leave staff more time for complex cases and individual support.
China Life says its digital network also includes its app, customer service channels and in-person branches.
The company plans to keep advancing its digital transformation as part of its wider business strategy.
China Life Insurance said its claims service took an average of 0.36 days in the first half of 2026.
The insurer reported more than 90 AI application scenarios and over 500 AI agents.
It said AI tools reviewed 96.8% of underwriting cases in the first half of 2026.
China Life said digital services handled more than 75% of claims cases during the period.
The company described AI and computing capacity as central to its operations and customer services.
- Who
- China Life Insurance Co.
- What
- The insurer reported faster claims processing and expanded use of AI, including more than 500 AI agents.
- When
- The figures cover the first half of 2026; the article was published on October 12, 2026.
- Where
- China.
- Why
- China Life said digital transformation is intended to improve operations and customer service.
This story does not have two clearly opposing sides.
Computing power has become a key production factor and productivity for the company.
AI greatly improves the efficiency of many standardized tasks, allowing employees to devote more effort to highly complex and personalized work.
China Life was selected for a National Data Administration pilot on trusted data spaces.
China Life reported an average claims service time of 0.36 days and more than 500 AI agents.
China Life reported 3.28 million effective long-term insurance policies?
China News Service published its report on the insurer's AI expansion and claims performance.
- Claims service time
- 0.36 days in the first half of 2026
- AI application scenarios
- More than 90
- AI agents
- More than 500
- Smart underwriting review rate
- 96.8% in the first half of 2026
- Digital claims share
- More than 75% in the first half of 2026
Sources
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