Business · Companies · 9 hrs ago
Albert Heijn delivery problems send customers to rivals
Albert Heijn is struggling to get products into its supermarkets in the Netherlands.
Many customers are turning to rival stores, particularly people who cannot use Albert Heijn’s home-delivery service.
Some are switching to other delivery services instead.
Picnic, a home-delivery company, expects to gain 30,000 customers this week.
The company says demand is as high as at Christmas, but without the seasonal products.
The disruption is shifting customers to competitors while Albert Heijn works to restore supplies.
The sources do not say when service or product availability will return to normal.
Albert Heijn delivery problems have sent some customers to rival online supermarket Picnic.
Picnic founder Michiel Muller said it had been busier for several days because of IT problems at Albert Heijn.
Picnic expects to gain 30,000 customers this week, according to De Telegraaf.
The report compared the increased activity to the Christmas period, but without demand for special products.
Muller said there were no tensions between him and his brother, the Ahold Delhaize chief executive.
- Who
- Albert Heijn customers are turning to rival delivery services, including Picnic.
- What
- IT problems at Albert Heijn have increased demand at Picnic.
- When
- Picnic said it had been busier for several days as of October 14, 2026.
- Where
- Not stated.
- Why
- Albert Heijn was experiencing IT problems and some customers could not use its home delivery service.
This story does not have two clearly opposing sides.
Picnic had been busier because of IT problems at Albert Heijn, Muller said.
Picnic expected to gain 30,000 customers, according to De Telegraaf.
- Rival supermarket
- Picnic
- Expected additional customers
- 30,000 this week
- Albert Heijn issue
- IT problems
- Reported date
- October 14, 2026
- Picnic founder
- Michiel Muller
2 sources
What people are saying
No tensions between us
It is just as busy as at Christmas, but without the special products