Business · Companies · 1 hr ago
Big Four firms train junior consultants in client communication
KPMG, PwC, EY and Deloitte are adding communication courses for their staff.
The firms say junior consultants are increasingly choosing messages or emails instead of direct conversations with clients.
The courses focus on skills such as asking good questions, discussing issues and calling clients.
The push comes as artificial intelligence takes on more work in consulting.
Firms see human communication skills as a way for consultants to distinguish themselves from computers.
The training is intended to strengthen those skills among staff.
KPMG, PwC, EY and Deloitte are putting more emphasis on communication training for their staff.
The firms say junior consultants increasingly avoid direct conversations with clients, choosing messages or emails instead.
The training focuses on soft skills such as asking good follow-up questions, consulting with others and calling clients.
As artificial intelligence becomes more capable, these human skills are seen as increasingly important for consultants to stand out.
- Who
- KPMG, PwC, EY and Deloitte are training their staff, including junior consultants.
- What
- The firms are focusing on communication courses and soft skills for client interactions.
- When
- Not stated.
- Where
- Not stated.
- Why
- As AI advances, consultants need to distinguish themselves through human skills. Junior consultants are increasingly avoiding direct conversations with clients.
This story does not have two clearly opposing sides.
No direct quotes in the coverage so far.
Soft skills become more important for consultants seeking to distinguish themselves from computers.
The Big Four find that junior consultants increasingly avoid direct client conversations and use messages or emails.
The firms invest in communication courses for staff.
- Big Four firms
- KPMG, PwC, EY and Deloitte
- Training focus
- Communication courses
- Examples of soft skills
- Asking follow-up questions, consulting with others and calling clients
Sources
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