Abuse of airline staff in Japan rises, survey finds

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  A survey found that abuse of airline employees in Japan linked to flight problems rose sharply.

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  Thirty per cent of ground staff or cabin crew said they faced passengers’ anger over delays, cancellations or denied boarding in the past year.

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  That compares with 7 per cent in the federation’s previous survey in 2023.

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  Delays or cancelled flights were the most commonly cited cause of passenger complaints.

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  Japan’s aviation authorities and airlines tightened check-in deadlines in September, a change observers say could lead to more confrontations.

Who

Airline ground staff and cabin crew said they faced anger from passengers.

What

A survey found a rise in abuse incidents linked to flight delays or cancellations and passengers being refused boarding after checking in late.

When

In the past year, according to the survey. The survey was released last month.

Where

Japan.

Why

Passengers’ complaints most commonly concerned delayed or cancelled flights. Some were also refused boarding because they checked in late.

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