Politics · Switzerland · 1 day ago
Aargau launches six-month pilot for police reports by video call
Aargau residents can now speak with a police officer by video call to report incidents, instead of going to a police station.
The service began on 1 October and is planned as a six-month pilot.
It is for people who live in Aargau and want to report an incident that happened in the canton.
People can also use it to report lost identity documents or ask for police advice.
It cannot be used for emergencies or cases that need officers at the scene, such as a burglary.
Appointments are available on weekdays until 9 p.m.
and on weekends from 9 a.m.
to 4 p.m.
Similar services in Zurich and Basel-Stadt have been well used, and Aargau police say the pilot will help them assess how to improve access to their services.
Aargau launched a six-month pilot allowing residents to report incidents to police by video call from 1 October.
The service is intended to make police services easier to access and improve availability beyond previous opening hours.
People can report incidents that happened in Aargau if they live in the canton, but the service is not for emergencies or cases requiring police at the scene.
Nine police officers work part-time on the service from the cantonal police base in Aarau.
Video appointments are available on weekdays until 21:00 and on weekends from 09:00 to 16:00.
- Who
- Aargau residents reporting incidents to the cantonal police.
- What
- A six-month pilot lets people report incidents by video call.
- When
- It began on 1 October; the pilot runs for six months.
- Where
- The service is for incidents that happened in Aargau and people who live in the canton.
- Why
- The police say they want to better match services to changing public needs and improve availability outside previous opening hours.
This story does not have two clearly opposing sides.
Die Kantonspolizei prüft damit, wie sie ihre Dienstleistungen besser auf die veränderten Bedürfnisse der Bevölkerung ausrichten kann. Ebenso möchte sie ihre Erreichbarkeit ausserhalb der bisherigen Öffnungszeiten verbessern.
Der digitale Polizeiposten ist zeit- und ortsunabhängig.
Aargau residents gained the option of speaking with a police officer by video call.
The Aargau cantonal police will assess the pilot project.
Zurich introduced its digital police station.
Basel-Stadt began offering an expanded digital police station.
- Pilot length
- Six months
- Launch
- 1 October
- Police staff
- Nine officers working part-time
- Weekday appointments
- Until 21:00
- Weekend appointments
- 09:00 to 16:00
Sources
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