Business · Companies · 4 hrs ago
British Gas customer says £1,264 energy credit remains unpaid after 18 months
A customer says she has been trying for nearly 18 months to recover her energy credit.
The £1,264 balance was held by Rebel Energy before the supplier closed.
The customer says the balance was transferred to British Gas after the closure.
She says British Gas has yet to return the £1,264.
The case concerns what happened to customers' credit when an energy supplier closed.
The supplied information does not say why the refund is delayed or what will happen next.
A customer says a £1,264 credit from Rebel Energy has not been returned by British Gas after nearly 18 months.
The customer’s balance was transferred to British Gas after Rebel Energy closed.
The account appeared in a This is Money article published on 3 November 2026.
- Who
- A former Rebel Energy customer seeking the return of their credit.
- What
- They say British Gas has not returned a £1,264 balance transferred from Rebel Energy.
- When
- The customer says they have been trying to recover the credit for nearly 18 months.
- Where
- The credit was transferred to British Gas after Rebel Energy closed.
- Why
- The customer is seeking the return of their credit; the sources do not state why it remains unpaid.
This story does not have two clearly opposing sides.
The customer’s £1,264 balance was transferred to British Gas.
The customer said they had been trying to recover the credit for nearly 18 months.
- Credit balance
- £1,264
- Former supplier
- Rebel Energy
- New supplier holding transferred balance
- British Gas
- Time spent seeking credit
- Nearly 18 months
- Article publication date
- 3 November 2026
What people are saying
I have been trying to recover the credit I had with Rebel Energy for nearly 18 months, after the supplier closed.