Business · Companies · 1 hr ago
Amex says app and website disruptions were not caused by a security flaw
Some American Express customers had trouble using the app and website on Wednesday.
The company said the interruptions affected certain functions, but did not say how many customers were affected.
Amex said an internal technical issue caused the disruption, not a security vulnerability.
The company said the issue has been resolved and apologized to customers.
The outages came during a wider cybersecurity scare after flaws in the PHP programming language were found and patched, prompting concern about attacks across the internet.
Amex said customer-service wait times could be longer than usual while the disruptions were happening.
The company has not given further details about the technical issue or said whether more action is planned.
Some American Express customers experienced intermittent disruptions to certain functions of the company’s app and website.
Amex said the disruptions were not caused by a security vulnerability.
The company said the problem was related to an internal technical issue that had been resolved.
Amex warned that wait times to reach customer care might be longer than usual.
The article gives conflicting timing, referring to the disruptions as occurring on both Wednesday and Thursday.
- Who
- Some American Express customers were affected.
- What
- Certain functions of Amex’s app and website experienced intermittent disruptions. Amex said the cause was an internal technical issue, not a security vulnerability.
- When
- The article refers to both Wednesday and Thursday; it was published on October 23, 2026.
- Where
- On the American Express mobile app and website.
- Why
- Amex said an internal technical issue caused the disruptions. It said the issue was resolved.
This story does not have two clearly opposing sides.
The article says Amex customers experienced disruptions to the app and website on Wednesday.
Amex told Gizmodo the disruptions were not caused by a security vulnerability and said the internal technical issue had been resolved.
- Company
- American Express
- Affected services
- Mobile app and website
- Cause stated by Amex
- Internal technical issue
- Security vulnerability
- Amex said it was not the cause
- Resolution
- Amex said the issue was resolved
What people are saying
We’re aware some customers may be experiencing intermittent disruptions to certain functionality on the American Express mobile app and website, which were not caused by a security vulnerability
related to an internal technical issue, which now is resolved