Science & Tech · Gadgets & EVs · 1 hr ago
ROG Zephyrus G14 owner says 16 GB of RAM was missing after repair
A Netherlands-based owner says their Asus ROG Zephyrus G14 came back with half its RAM missing after a warranty repair.
The 2023 laptop had 32 GB of memory before its motherboard was replaced, the owner says, but its BIOS now shows 16 GB.
This model has 16 GB soldered to the motherboard and another 16 GB on a removable memory module.
The repair required transferring that module to the replacement motherboard, so it may have been missed during reassembly.
The owner suspects the module may have been stolen, but there is no evidence establishing theft.
The owner says they gave Asus a purchase receipt and have spent several weeks trying to resolve the issue, while Asus support has not acknowledged the missing memory.
The reason for the missing 16 GB remains unclear, and no resolution is reported.
An owner of a 2023 Asus ROG Zephyrus G14 says the laptop returned from warranty repair with 16 GB of RAM missing.
The laptop had 32 GB of RAM before its motherboard was replaced and showed 16 GB afterward.
The Netherlands-based owner says they have repeatedly contacted Asus and provided a purchase receipt, but the issue remains unresolved.
The owner suspects the removable memory module may have been stolen, but the article says there is no evidence of theft.
The reason the memory is missing is unclear; it may have been overlooked during reassembly.
- Who
- The owner of a 2023 Asus ROG Zephyrus G14, identified on Reddit as Thriceinabluemoon.
- What
- The owner says the laptop returned from warranty repair with 16 GB instead of its original 32 GB of RAM.
- When
- The owner says the issue has been unresolved for several weeks. The repair date is not stated.
- Where
- The owner is based in the Netherlands. The repair centre’s location is not stated.
- Why
- The cause is unclear. The removable memory module may have been overlooked during reassembly; the owner suspects it may have been stolen, but there is no evidence establishing theft.
This story does not have two clearly opposing sides.
The laptop had 32 GB of DDR5 memory.
The motherboard was replaced.
The owner says the laptop returned with only 16 GB of memory.
The owner says they had provided Asus with a purchase receipt and were still trying to resolve the matter.
- Laptop
- 2023 Asus ROG Zephyrus G14 (GA402XY)
- Original memory
- 32 GB of DDR5
- Memory after repair
- 16 GB
- Repair
- Warranty motherboard replacement
- Owner’s location
- Netherlands