Business · Companies · 3 hrs ago
Tehbotol Sosro investigates claim that boxed drink contained soap
A viral video showed people alleging soap was in a boxed Tehbotol Sosro drink in Jakarta.
The people said a gap near the attached straw released foam with a soap-like smell, but the claim has not been confirmed.
Some said they had not tried the drink themselves, though they claimed others had.
The drink's maker, PT Sinar Sosro, says it is investigating to establish what happened.
The company says it takes the matter seriously and will share more information when the investigation provides enough clarity.
The investigation matters for consumer safety and public trust in the product.
The company says it will provide an update once it has clearer findings.
Tehbotol Sosro said it is investigating a viral claim that one of its boxed drinks contained soap.
The company said it was taking the claim seriously and reviewing relevant information carefully and objectively.
A video showed people saying foam and a soap-like smell came from a gap near the attached straw.
The people in the video said the drinks had been left on a road in Central Jakarta and were freely taken by demonstrators.
The company said it would share more information when the investigation provides sufficient clarity.
- Who
- PT Sinar Sosro, which makes Tehbotol Sosro, is investigating the claim. People in a viral video made the allegation.
- What
- The company is investigating a claim that a boxed Tehbotol Sosro drink contained soap.
- When
- The company addressed the claim on Wednesday, Oct. 28. CNN Indonesia published its report on Oct. 29, 2026.
- Where
- The video concerned drinks said to have been left on a road in Central Jakarta.
- Why
- The company said it was investigating to establish the relevant facts and determine appropriate follow-up.
This story does not have two clearly opposing sides.
People at a demonstration in Central Jakarta filmed and shared claims about soap-like foam in a boxed drink.
Tehbotol Sosro said it was taking the circulating claim seriously and conducting an investigation.
CNN Indonesia published a report on the company’s response.
- Company
- PT Sinar Sosro
- Product
- Tehbotol Sosro boxed tea drink
- Claim
- Soap-like smell and foam near a gap by the attached straw
- Location cited in video
- Central Jakarta
- Company response
- A full investigation is underway
2 sources
What people are saying
We know about the post circulating and we are taking this matter seriously.
We are committed to reviewing every piece of information carefully and objectively, to ensure the right follow-up steps.
The smell is like soap, and when you squeeze it, there is foam.
I did not try it, but some who did said they were all foamy and tasted like soap.