MSPs face client trust problems after ransomware recovery

Managed service providers can struggle to keep clients’ trust after ransomware attacks because restoring systems does not always satisfy customers.

Only 16% of organizations fully recover within 24 hours, while 55% take up to a week, according to industry data.

Some providers lose clients after security incidents: 12% reported losing clients because of operational problems.

Disconnected backup and ticketing systems can leave clients without clear updates and lead to unexpected labor costs on final bills.

Experts recommend connecting providers’ monitoring, billing and recovery tools to improve communication and make charges more accurate.

Clear updates and documented emergency work can help preserve client relationships as providers restore systems.