Business · Companies · 1 day ago
OJK probes MNC Bank after customers report withdrawal problems
Customers of MNC Bank in Indonesia reported trouble transferring and withdrawing money in early November 2026.
One customer said a branch limited cash withdrawals to 500,000 rupiah, while other complaints described transfer problems.
The bank said its digital transaction services are still being restored, and that the disruption has increased queues at branches and its call centre.
Indonesia’s financial regulator, the OJK, is checking the bank’s liquidity, cash management and ability to meet its obligations.
The OJK said MNC Bank’s capital still meets regulatory requirements and urged customers not to panic.
The bank said the disruption has not had a material negative effect on its overall financial condition.
It has advised customers to use its ATMs for cash withdrawals or balance checks, and says the OJK will take supervisory action if it finds problems meeting customer obligations.
OJK is probing MNC Bank after customers reported difficulty transferring money and withdrawing cash.
The complaints included a reported cash withdrawal limit of 500,000 rupiah at a branch on 2 November 2026.
OJK said it is examining the bank’s liquidity, cash-flow management and ability to meet its obligations to customers.
The regulator asked the bank’s management to resolve the problems and provide customers with concrete steps.
MNC Bank said recovery of its digital transaction services was ongoing and that the disruption had not materially harmed its overall financial condition.
- Who
- MNC Bank customers reported problems; Indonesia’s Financial Services Authority (OJK) is examining the bank.
- What
- Customers reported difficulty transferring money and withdrawing cash. OJK is reviewing the bank’s liquidity and ability to meet its obligations.
- When
- Complaints cited in the report concerned experiences on 2 November 2026; OJK’s response was reported on 8 November 2026.
- Where
- At MNC Bank branches and through its digital transaction services in Indonesia.
- Why
- MNC Bank said its digital transaction services were undergoing recovery. The specific cause of the withdrawal problems was not stated.
This story does not have two clearly opposing sides.
A customer reported difficulty transferring funds and said a teller at MNC Bank’s Bonjer branch limited cash withdrawals to 500,000 rupiah.
MNC Bank responded to a request for clarification from the Indonesia Stock Exchange about reports of customer transaction problems.
OJK’s banking supervisor said the authority had examined the bank’s liquidity, cash-flow management and ability to meet obligations.
- Bank
- PT Bank MNC Internasional Tbk. (BABP)
- Reported withdrawal limit
- 500,000 rupiah at the Bonjer branch
- Complaint date
- 2 November 2026
- Regulator
- Indonesia’s Financial Services Authority (OJK)
- Digital services
- MNC Bank said recovery was ongoing
What people are saying
OJK telah mendalami dan menulusuri kondisi bank, termasuk likuiditas, pengelolaan arus kas, serta kemampuan bank memenuhi kewajibannya
Perseroan mengklarifikasi bahwa saat ini dalam proses pemulihan (recovery) terhadap layanan transaksi digital Perseroan yang masih terus berlangsung.